Job Details - Telecommunications Spec - 50907380 | HHSC Health And Specialty Care System

Telecommunications Spec II in Austin, TX

Location: Austin, TX
Career Level: Entry Level
Industries: Government Administration

Description


\This position reports to the HHS Enterprise Telecommunications Operations Manager and performs moderately complex (journey-level) voice systems configuration and analysis work.

Work involves analyzing user requirements and providing appropriate technical solutions and training.

Processes daily Remedy Incident and Work Order Tickets and ensures vendor compliance with telecom processes and procedures.

Generates and analyzes reports from telecom system data to enable informed decisions regarding current state and future initiatives.

Works under general supervision, with limited latitude for the use of initiative and independent judgment.

This position is classified as a full-time position (40 hours a week). Work outside of regular hours may be required. This position is authorized to telework 3 days a week.  


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