State Hospital IT Deskside Support - Team Lead in Dallas, TX

Description

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: State Hospital IT Deskside Support - Team Lead 
Job Title: Network Specialist IV 
Agency: Health & Human Services Comm 
Department: PMO State Hospitals 
Posting Number: 10434 
Closing Date: 11/03/2025 
Posting Audience: Internal and External 
Occupational Category: Computer and Mathematical 
Salary Group: TEXAS-B-23 
Salary Range: $5,098.66 - $8,304.83 
Pay Frequency: Monthly
Shift: Day 
Additional Shift: Days (First) 
Telework: Not Eligible for Telework 
Travel: Up to 30% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Nonexempt 
Facility Location: Dallas State Hospital 
Job Location City: DALLAS 
Job Location Address: 4855 HARRY HINES BLVD 
Other Locations: Dallas 
MOS Codes: 0605,0620,0630,0631,0639,0670,0699,0784,1721,1723,1799,2611,2659,5974,6694,17C,17C0,17DX,17S,17SX 
181X,182X,18E,1B4X1,1D7X1,1D7X3,1N2X1,255A,255N,255S,255Z,25B,25D,25H,25U,25X,26A,26B,26Z,35T,514A 
5COX1D,5C0X1N,5C0X1S,681X,682X,781X,782X,CTI,CTM,CTT,CWT,CYB10,CYB11,ET,ISM,IT,ITS 
 

Brief Job Description:

Would you thrive in an environment where you learn and grow personally and professionally all while helping make a positive impact on people's lives? Do you appreciate being around others like yourself who are dependable, trustworthy, hard workers who believe in the value of teamwork? Health and Specialty Care Services (HSCS) is dedicated to building an atmosphere where employees feel valued and supported while providing specialized care for Texans in need. HSCS is comprised of ten psychiatric hospitals, one youth residential treatment facility, and thirteen state supported living centers. The psychiatric hospitals are a hub of excellence for forensic mental health and complex psychiatric care, with all facilities accredited by The Joint Commission. They provide state-of-the-art treatment that is recovery-oriented and science-based. Whether in a direct-care or support role, your contribution will make a difference in the life of a Texan. Apply now to join our team.

In accordance with HHSC Guiding Principles and universal expectations of personal responsibility, under moderate direction of HSCS Information Technology Customer Service and Support (IT CSS) State Hospital Branch Manager, under minimal supervision, with considerable latitude for the use of initiative and independent judgment, performs advanced work overseeing activities associated with a local area network (LAN), wide area network (WAN), Internet and intranet systems, and other data networks; monitoring and analyzing existing hardware and software; and evaluating potential network enhancements. May supervise the work of others. Performs network design and installation, training, and evaluation of potential network enhancements. Perform customer support activities. Responsible for compliance with applicable policies, standards, guidelines, and procedures of HHSC, and DIR (Department of Information Resources).

Performs other duties as assigned. Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency's obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.

Essential Job Functions (EJFs):

Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.

(40%) Serve as front line technical support staff for local and remote personnel to obtain technical support for PC workstation hardware, software, and connectivity to network systems. Working closely with other with team members, perform PC desktop support, troubleshoot and repair hardware and software, making appropriate documentation within the assigned Help Desk system, and other technical issues in a timely manner and according to Service Level Agreement (SLA) standards.

(20%) Install, monitor, and maintain hardware providing Local Area network (LAN) services. Assist in support of Wide Area Network (WAN) equipment and services. Hardware support includes cable, hub/switch installations, limited router support, and related physical and logical structures. Monitor performance of, and act as liaison to, the Data Center Services (DCS) vendor to ensure service levels for network server hardware and operating systems, as well as backup and recovery services. Perform limited server duties, such as the addition of new users to the network and establishment of rights and privileges, and other functions as indicated as agency responsibilities not covered in the DCS scope.

(20%) Perform Team Leader duties for assigned team. Team Lead involvement includes, but is not limited to, participation in job interviews and selection, task assignment and monitoring, problem solving, coordination of team leave schedules and managing projects. Includes participation in performance evaluations, encouraging and recommending appropriate training / development opportunities, making recommendations regarding disciplinary or reward actions and providing accurate and timely feedback to team. Serves as primary IT Operations contact for daily facility operations.

(5%) Install and maintain hardware and software on agency workstations and other systems as assigned. Maintain patch levels, connectivity, and sufficient security software and protections as needed to enable customers to adequately perform their responsibilities safely.

(5%) Perform limited instruction and user support for customer staff and/or local partner agencies, on available network, data and telecommunications hardware, application software, utilities and procedures.

(5%) Conduct product evaluations for new software and upgrades to existing software. Identify and recommend enhancements to network facilities. Provides consultation to users on purchases of computer hardware and software. Software installation, configuration and troubleshooting.

(5%) Other Duties: Assists in responding to public health needs including, but not limited to, disease outbreaks, biological, environmental and weather emergencies, and perform other related duties as assigned (marginal functions). Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency's obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location. 

Knowledge, Skills and Abilities (KSAs):

Knowledge of network facilities and data processing techniques, of personal computer hardware and software, network operating systems and security software, and of performance monitoring and capacity management tools.

Skill in verbal and written communication, troubleshooting and repairing IT related hardware and software, and in translating technical and industry terms into non-technical language.

Ability to recognize, analyze, and resolve network problems, to train others, and oversee the work of others.

Ability to work in a team environment, as well as to recognize technical limitations and seek competent assistance when needed.

Ability to move computer / telecommunications equipment.

Ability to work more than 8-5, M-F.

Ability to adhere to HHSC Guiding Principles, Code of Ethics and Universal Expectation for Personal Responsibility.

Registrations, Licensure Requirements or Certifications:

Completion of CompTIA A+ training required to be completed within first year of employment.

Initial Screening Criteria:

At least two years experience in network troubleshooting and at least two years experience working in an Information Technology (IT) troubleshooting position.

Experience supporting Windows laptops, desktops, and tablets in a network environment including maintenance and troubleshooting.

Experience supporting local and wide area networks and associated equipment such as servers, network switches, wireless access points, routers.

Experience leading a team or project.

Experience in utilizing Active Directory tools and structure.

Experience working in a trouble ticket resolution environment and using a trouble ticket system similar to Helix.

Additional Information:

Applicants must pass a fingerprint criminal background check and pre-employment drug screen.

Males between the ages of 18-25 must be registered with the Selective Service.

All applicants must be at least 18 years of age to be considered for employment at a state-operated facility. Waco Center for Youth applicants must be 21 years of age.

Flexibility in work hours may be required for this position. The position may be required to work overtime and/or extended hours. Travel to other work locations may be required.

Compliance with HHSC immunization policy and state hospital operating procedures related to immunizations is required. According to the Centers for Disease Control and Prevention, healthcare workers are considered to be at significant risk for acquiring or transmitting hepatitis B, measles, mumps, rubella, varicella (chicken pox), tetanus, diphtheria, pertussis (whooping cough), and influenza. All these diseases are vaccine preventable. As a result, state hospital policy requires employees be vaccinated according to their level of contact with individuals. In the event you choose to not be immunized for the influenza virus, you may be required to wear a mask and take other protective measures.

Salary Note: The salary offered will follow the HHS starting salary guidelines which are typically made at or near the minimum of the salary range.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.