Regional Systems Spec III in Houston, TX

Description

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Regional Systems Spec III 
Job Title: Regional Systems Spec III 
Agency: Health & Human Services Comm 
Department: Reg Office Sup Deskside Reg 
Posting Number: 12491 
Closing Date: 04/12/2026 
Posting Audience: Internal and External 
Occupational Category: Computer and Mathematical 
Salary Group: TEXAS-B-17 
Salary Range: $3,581.33 - $5,372.41 
Pay Frequency: Monthly
Shift: Day 
Additional Shift: Days (First) 
Telework: Eligible for Telework 
Travel: Up to 65% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Nonexempt 
Facility Location:  
Job Location City: HOUSTON 
Job Location Address: 5425 POLK ST 
Other Locations: Houston 
MOS Codes: 0605,0620,0630,0631,0639,0670,0699,0784,1721,1723,1799,2611,2659,5974,6694,17C,17C0,17DX,17S,17SX 
181X,182X,18E,1B4X1,1D7X1,1D7X3,1N2X1,255A,255N,255S,255Z,25B,25D,25H,25U,25X,26A,26B,26Z,35T,514A 
5COX1D,5C0X1N,5C0X1S,681X,682X,781X,782X,CTI,CTM,CTT,CWT,CYB10,CYB11,ET,ISM,IT,ITS 
 

Performs moderately basic level computer support work. Work involves providing customer support for agency information technology systems and operating automated office equipment in a stand-alone network. Provides intermediate-level support for agency staff, IT systems including troubleshooting, equipment setup, software installation, and basic network maintenance. Delivers customer service and technical assistance to users and may train others. Works under general supervision, with moderate latitude for the use of initiative and independent judgment.

Troubleshoots and resolves computer-related problems. Sets up equipment for employee use and performs or ensures proper installation of cables, operating systems, or appropriate software. Installs, maintains, moves, and assists in testing and upgrading new and existing hardware or software. Provides customer service and answers user inquiries regarding computer software, hardware operation, and the use and interface of systems and software applications. Performs procedures for backup, recovery, and archival of files stored on the network. 

Assists in preparing training courses and providing user support and training in the use of available hardware, software, and utilities. 

Assists in performance tuning and capacity planning activities to enhance the performance of the network resources and in maintaining network support software. 

Assists in or conducts product evaluations of upgraded or new hardware and software and identifies strengths, weaknesses, and potential benefits to the agency. 

Assists in maintaining the operating system and security software utilized on the network, including the addition of new users to the network and establishment of rights and privileges. 

Performs related duties as assigned.  

Valid driver's license   

Knowledge Skills Abilities:

Knowledge of personal computer hardware functions and basic software troubleshooting ability to support end-user hardware and software with daily issues. Possess ability to utilize performance monitoring and capacity management tools. Ability to recognize, analyze and resolve computer 
system problems. Ability to use  Dell personal computers or laptops released by manufacturers within the last four years and Microsoft Office  2010, 2016 and O365 including Excel, Internet Explorer, Outlook, PowerPoint, Word, Visio (or equivalent).

Initial Screening Criteria:

One year's experience in technical (computer) support providing direct end-user technical support and desk-side PC repair services with a heavy emphasis on excellent customer service 

Graduation from an accredited two-year vocational college or university with major course work in computer science, management information systems, or a related field is generally preferred. Education and full-time paid work experience in relevant knowledge, skills, and abilities may be substituted on a year-for- year basis.

Additional Information:

Requires travel 25%-65% of the time within the region using personal or rented transportation. Occasional out-of-town travel with overnight lodging.

Selected applicants must be able to move 50 pounds of computer equipment on a daily basis.

Occasional overtime and weekend work are required.

This position could qualify to telework.

MOS Code:

25B, 25D, IT, 275, 0659, 3D0X2   

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.