Regional Receptionist / Switchboard Operator in El Paso, TX

Description

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Regional Receptionist / Switchboard Operator 
Job Title: Administrative Asst II 
Agency: Health & Human Services Comm 
Department: Region 10 Administration 
Posting Number: 10524 
Closing Date: 04/22/2026 
Posting Audience: Internal and External 
Occupational Category: Business and Financial Operations 
Salary Group: TEXAS-A-11 
Salary Range: $2,694.33 - $3,946.25 
Pay Frequency: Monthly
Shift: Day 
Additional Shift:  
Telework: Not Eligible for Telework 
Travel: Up to 5% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Nonexempt 
Facility Location:  
Job Location City: EL PASO 
Job Location Address: 401 FRANKLIN AVE 
Other Locations:  
MOS Codes: 0100,0111,0170,3372,3381,4430,6046,15P,3F5X1,420A,42A,56M,68G,741X,8A200,AZ,LS,LSS,MC,PERS,PS,RP,SN 
YN,YNS 
 
 

Job Description:    

Serves as the receptionist and switchboard operator for Regional Administrative Services. Answers, places and routes calls. Answers routine questions and refers callers to appropriate resources. Greet clients and visitors, answers general questions and notifies staff of clients and visitors.  Performs administrative or support work, may monitor requests and assign work tasks, sorts and routes mail, and assists with scheduling Regional Headquarters training rooms. Works under moderate supervision with limited latitude for the use of initiative and independent judgment.

Essential Job Functions:    

Attends work on a regular and predictable schedule in accordance with agency leave policy. 

Greet clients and visitors, answers general questions, provides general information and may explain rules/procedures.   Directs callers to proper staff (may involve notification to staff that the visitor has arrived.) (30%)

Answers and routes calls.  May refer callers or visitors to services or resources at other agencies or organizations.  (30%)

Performs administrative or support work for Regional Administrative Services (for example, but not limited to typing correspondence/documents, monitoring requests and assigning work tasks, tracking assignments, maintaining logs, completing forms/reports scheduling training rooms at regional headquarters.) (30%)

Sort incoming mail for Regional Headquarters office and prepares outgoing mail. (10%)

Knowledge Skills Abilities:    

Knowledge of modern office practices, procedures, and office machines/equipment.

Skill in the use of standard agency computer hardware and software such as Microsoft Office Suite.

Skill in organizing and prioritizing workload. 

Skill in managing multiple priorities.

Ability to establish and maintain effective working relationships with customers, staff, peers, management and external contacts

Ability to communicate effectively orally and in writing.

Ability to lift, push, pull and carry 30 lbs.

Registrations, Licensure Requirements or Certifications:  

Valid Class C Texas Driver's License.

Initial Screening:    

High School diploma or GED is required.  Experience in performing clerical related work such as receptionist and telephone switchboard operator. Ability to communicate effectively in writing as demonstrated in the application.  Skills in computer usage including Microsoft Office Suite.

Additional Information:    

May assist with emergency/disaster situations throughout the state.   Ability to travel which may include overnight stays. Please note that while the posted salary range for this position is $2,694.33 to $3,946.25, only former and current Health and Human Services Commission employees will be offered a salary above $2,694.33. Current employees promoting into this position will be offered a salary that meets Human Resources salary guidelines for promoting employees. Former employees may be offered a salary above $2,694.33 if they have recent, comparable experience.  Recent experience includes experience within one year prior to the application closing date. Applicants who are not current or former Health and Human Services Commission employees will be offered a salary of $2,694.33.  In compliance with the American Disabilities Act (ADA), HHS agencies will provide reasonable accommodations during the hiring and selection process for qualified individuals with a disability.  If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747.  If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview. HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.