Records Clerk in Abilene, TX

Description

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Records Clerk 
Job Title: Clerk I 
Agency: Health & Human Services Comm 
Department: Client Records 
Posting Number: 10430 
Closing Date: 11/03/2025 
Posting Audience: Internal and External 
Occupational Category: Office and Administrative Support 
Salary Group: TEXAS-A-07 
Salary Range: $2,306.75 - $3,139.75 
Pay Frequency: Monthly
Shift: Day 
Additional Shift:  
Telework: Not Eligible for Telework 
Travel: Up to 5% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Nonexempt 
Facility Location: Abilene State Supported Living Center 
Job Location City: ABILENE 
Job Location Address: 2501 MAPLE ST 
Other Locations: Abilene 
MOS Codes: 0100,0111,0160,0161,0170,3051,3372,3432,4133,6042,6046,6617,6672,15P,3F5X1,420A,42A,56M,68G,741X 
8A200,AZ,CS,F&S,LS,LSS,PERS,PS,RP,RS,SK,SN,YN,YNS 
 
 

Brief Job Description:

Come work in an environment where we truly value and respect those we serve and believe in the mission that all people can achieve a higher level of wellness and independence. 

The state supported living centers serve people with intellectual and developmental disabilities who are medically fragile or who have behavioral problems. The centers provide campus-based direct services and supports at 13 centers located throughout the state. Learn About Our State Supported Living Centers

If you are looking for a place to work where you can establish a career that is filled with purpose, this is the job for you!

Compiles Daily Population; when a Person is to be transferred or community placed, prepares pre-placement packets which are sent to receiving home/facility; inputs data into IRIS/CARE  systems; upon request, researches records in response to requests for information; enters data into the Abilene State Supported Living Center (AbSSLC) data base; prints reports from the Distributive Print System and distributes the reports to the appropriate department; Maintains Master Record on each Individual living at AbSSLC; and protects confidentiality of Individuals currently living at AbSSLC and Individuals who have lived at AbSSLC in the past; gathers information and completes required forms for Individual to take to DPS to get their Texas ID Card; gathers information and completes required forms for Individual to take to Social Security Department to obtain replacement social security card; updates the addresses and phone numbers in the AbSSLC Mail Merge used to address letters/envelopes for mass mail outs to guardians/next-of-kin.  Completion of work requires use of established methods and/or techniques and decisions are varied and based on well-defined guidelines.  The Clerk I works under the immediate supervision of the Records Coordinator.  The Clerk I has no one under his or her supervision but is responsible for taking care of his or her equipment.

Essential Job Functions (EJFs):

• Attends work on a consistently regular basis.
• Answers phone promptly and routes calls without delay, if provider not available, takes message accurately and promptly and gets message to Provider.
• Compiles Daily Population.
• When Individual transferred or community placed, prepares pre-placement packets which are sent to receiving home/facility.
• Inputs data into IRIS/CARE systems.
• Research records in response to requests for information.
• Enters data into the Abilene State Supported Living Center (AbSSLC) database.
• Prints reports from the Distributive Print System and distributes the reports to the appropriate department.
• Maintains Master Record on each Individual living at AbSSLC; and protects confidentiality of Individuals currently living at AbSSLC and Individuals who have lived at AbSSLC in the past.
• Gathers information and completes required forms for Individual to take to DPS to get their Texas ID Card.
• Gathers information and completes required forms for Individual to take to Social Security Department to obtain replacement social security card.
• Updates the addresses and phone numbers in the AbSSLC Mail Merge document used to address letters/envelopes for mass mail outs to guardians/next-of-kin/correspondent.

Other duties as assigned by supervisor which may include but are not limited to actively participating and/or serving in a supporting role to meet the agency's obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation.  Such participation may require an alternate shift pattern assignment and/or location.

Knowledge, Skills and Abilities (KSAs):

• Ability to organize and prioritize job duties. 
• Ability to prepare and maintain detailed records, files, and reports.
• Ability to use a computer and operate other types of office equipment.
• Ability to accurately input information into IRIS/CARE System.
• Ability to effectively communicate with staff via telephone and in person.
• Ability to compute, using addition and subtraction, the Daily Population Report.
• Ability to accurately research requested information.
• Must have good organizational skills.
• Ability to work efficiently and competently in stressful situations.
• Ability to determine work priorities.
• Knowledgeable of confidentiality laws and regulations.

Registrations, Licensure Requirements or Certifications:

None

Initial Screening Criteria:

Education equivalent to a high school degree is required.

At least two years of paid work experience in a clerical position which included using a computer for word processing, spreadsheets, or data entry.

Additional Information:

Applicants must pass a fingerprint criminal background check, pre-employment drug screen, and registry checks including the Client Abuse/Neglect Reporting System (CANRS), Nurse Aide, Medication Aide and Employee Misconduct and HHS List of Excluded Individuals/Entities (LEIE).

Males between the ages of 18 – 25 must be registered with the Selective Service.

All State Supported Living Center Employees are subject to Random Drug Testing.

Flexibility in work hours may be required for this position. The position may be required to work overtime and/or extended hours. Must be willing to work weekends and holidays.

All applicants must be at least 18 years of age to be considered for employment at a state-operated facility.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.