Quality Assurance Specialist I in El Paso, TX

Description

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Quality Assurance Specialist I 
Job Title: Quality Assurance Spc I - OPSM 
Agency: Health & Human Services Comm 
Department: Quality Assurance-Field Serv 
Posting Number: 9465 
Closing Date: 10/06/2025 
Posting Audience: Internal and External 
Occupational Category: Community and Social Services 
Salary Group: TEXAS-B-17 
Salary Range: $3,581.33 - $5,372.41 
Pay Frequency: Monthly
Shift: Day 
Additional Shift:  
Telework: Eligible for Telework 
Travel: Up to 20% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Nonexempt 
Facility Location:  
Job Location City: EL PASO 
Job Location Address: 5150 EL PASO DR 
Other Locations: Abilene; Alamo; Alice; Alpine; Alvin; Amarillo; Anahuac; Andrews; Angleton; Anson; Aransas Pass; Archer City; Arlington; Athens; Atlanta; Austin; Bacliff; Ballinger; Bandera; Bastrop; Bay City; Baytown; Beaumont; Bedford; Beeville; Bellville; Big Spring; Boerne; Bonham; Borger; Bowie; Brady; Breckenridge; Brenham; Brownfield; Brownsville; Brownwood; Bryan; Burnet; Caldwell; Cameron; Canton; Canutillo; Carlsbad; Carrizo Springs; Carrollton; Carthage; Center; Centerville; Childress; Clarksville; Cleburne; Cleveland; Coldspring; Columbus; Conroe; Copperas Cove; Corpus Christi; Corsicana; Crockett; Crosby; Crystal City; Cuero; Cypress; Daingerfield; Dallas; Decatur; Del Rio; Denton; Dickinson; Dumas; Duncanville; Eagle Pass; Eastland; Edinburg; El Paso; Elgin; Elsa; Ennis; Fabens; Falfurrias; Floresville; Fort Stockton; Fort Worth; Fredericksburg; Gainesville; Galveston; Garland; Gatesville; Georgetown; Giddings; Gilmer; Goliad; Gonzales; Graham; Granbury; Grand Prairie; Grapevine; Greenville; Hallettsville; Hamilton; Harlingen; Haskell; Hearne; Hemphill; Hempstead; Henderson; Hereford; Hillsboro; Hondo; Houston; Humble; Huntsville; Hurst; Irving; Jacksonville; Jasper; Johnson City; Jourdanton; Karnes City; Katy; Kaufman; Kerrville; Killeen; Kingsville; Kingwood; Kirbyville; La Grange; Lake Jackson; Lake Worth; Lamesa; Lampasas; Lancaster; Laredo; Levelland; Lewisville; Liberty; Linden; Littlefield; Livingston; Llano; Lockhart; Longview; Lubbock; Lufkin; Lumberton; Madisonville; Marble Falls; Marfa; Marlin; Marshall; Mcallen; Mckinney; Mercedes; Meridian; Mesquite; Mexia; Midland; Mineola; Mineral Wells; Mission; Monahans; Mount Pleasant; Mount Vernon; Nacogdoches; Navasota; New Boston; New Braunfels; Odessa; Orange; Palestine; Pampa; Paris; Pasadena; Pearland; Pearsall; Pecos; Perryton; Pharr; Pittsburg; Plainview; Plano; Pollok; Port Arthur; Port Lavaca; Presidio; Quitman; Raymondville; Refugio; Richardson; Richmond; Rio Grande City; Robstown; Rockwall; Rosenberg; Round Rock; Rowlett; Rusk; San Angelo; San Antonio; San Benito; San Juan; San Marcos; San Saba; Schertz; Seguin; Seminole; Seymour; Sherman; Silsbee; Sinton; Snyder; Socorro; Sonora; South Houston; Stephenville; Sugar Land; Sulphur Springs; Sweetwater; Taylor; Temple; Terrell; Texarkana; Texas City; The Woodlands; Tomball; Trinity; Tyler; Uvalde; Van Horn; Vernon; Victoria; Waco; Washington; Watauga; Waxahachie; Weatherford; Webster; Weslaco; Wharton; Wichita Falls; Woodville; Zapata 
MOS Codes: No military equivalent 
 
 
 

Job Description:

Quality Assurance Spc I - OPSM 
Performs routine social services auditing functions to assess the accuracy relating to program policies and procedures, Supplemental Nutritional Assistance Program (SNAP), and Medicaid programs. This includes reviewing and analyzing case actions completed to ensure compliance with state and federal statutes, identifying inaccuracies, and correcting such inaccuracies. Work involves assisting with planning, developing, and implementing corrective action measures and providing consultative services and technical assistance to program staff. Works under moderate supervision, with limited latitude for the use of initiative and independent judgment.   
            
Essential Job Functions:

Conducts auditing functions and analysis to assess the accuracy of eligibility decisions made by Texas Works staff in the Supplemental Nutrition Assistance Program (SNAP), and Medicaid programs to ensure consistent execution of business processes and to identify areas in need of change. This involves examining and reviewing compliance with program policies by eligibility staff. (30%) Corrects cases in which eligibility errors are identified and provides feedback to appropriate program staff via case review forms. (30%) Collects, organizes, and analyzes data to identify trends as assigned. (15%) Assists in the preparation of administrative reports related to identify trends as assigned. (15%) Performs related work as assigned. (10%) 
  
Knowledge Skills Abilities:

Knowledge of SNAP, and Medicaid policies and procedures. Knowledge of agency policies, operating methods, and procedures. Knowledge or organizational operations. 
Skill in attention to detail and discerning accuracy of information. Skill in organization, analysis, and problem solving. 
Ability to organize assigned work and develop effective work methods. Ability to produce accurate work and meet deadlines. Ability to work independently and make independent judgments. Ability to prepare correspondence and reports. Ability to communicate orally and in writing. Ability to develop and maintain effective working relationships with others.

  
Registration or Licensure Requirements:
Not applicable   
            
Initial Screening Criteria:

• Must be a current AES HHSC employee (This does not include HHS agencies such as DSHS). 
• Must be able to travel a minimum of 20%.
• Must have a minimum of two years' experience as a Texas Works Advisor. 
• Must have experience interpreting and/or applying Texas Works policy related to eligibility determinations within the last three years, to include all Texas Works programs: SNAP and Medicaid.
• Experience in TANF is preferred
• Experience working in EWMS is preferred.
• Experience case reading in PIMS is preferred.
             
Additional Information:

**Open to internal HHSC AES Current Employees Only** 

AES is built on its core values of integrity, community, accountability, respect, and excellence.

Applicants selected for hire will be required to pass background and other due diligence checks.

This position is telework eligible. Per HHS agency policy, individuals hired for this position that live within 50 miles of their Austin headquarters may be required to be in office three days a week.

This position may be filled at any HHSC office where space is available. Multiple position numbers may be filled statewide with this requisition. All applicants who meet initial selection criteria will be notified that they are scheduled for an initial assessment. All applicants will have 30 minutes to complete the assessment. The assessment will be sent to the HHSC e-mail address in the Global Address List (GAL). The applicant is responsible for notifying the hiring authority of an alternate e-mail address in the event that they will not have access to HHSC e-mail at the designated time/date of the scheduled assessment. Applicants who are unavailable for this portion of the interview will not advance in the selection process. 
Applicants may not have a history of substantiated fraudulent activity against HHSC or any programs it administers. Applicants who have a non-fraud overpayment with an outstanding balance must agree to repay the overpayment balance as a condition of employment. 

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.