Program Supervisor V - Incident Manager in El Paso, TX

Description

Come work in an environment where we truly value and respect those we serve and believe in the mission that all people can achieve a higher level of wellness and independence.
The state supported living centers serve people with intellectual and developmental disabilities who are medically fragile or who have behavioral problems. The centers provide campus-based direct services and supports at 13 centers located throughout the state. Learn About Our State Supported Living Centers

The state of Texas offers many benefits to employees. HHSC is a qualifying organization for the Federal Public Service Loan Forgiveness Program, which forgives the remaining balance on college student Direct Loans after making 120 qualifying monthly payments. We also offer excellent health benefits, a lifetime monthly retirement annuityas well as 401(k) and 457 Programs under the Employees Retirement System of Texas.
If you are looking for a place to work where you can establish a career that is filled with purpose, this is the job for you!

The Incident Management Coordinator (IMC) works under the direct supervision of the Facility Director. The IMC will supervise program planning and implementation of the Incident Management process and structure for the facility, to ensure effective decisions are made during the investigation of unusual incidents, crisis situations, staff coverage, and health/safety concerns. The IMC will identify, report, investigate, and enforce remedial actions for all unusual incidents as well as oversee and ensure quality control of the investigative process along with analysis of data related to unusual incidents and follow-up tracking of all recommendations for completion. Reviews all investigations including the written report, together with any other relevant documentation to ensure the investigation is thorough and complete and the report is accurate, coherent and meets compliance with certification requirements, regulations, policies, and procedures. The IMC will coordinate all activities related to the daily review meetings which include investigations, corrective action plans, recommendations, and minutes. Coordinates all critical incident team reviews and any required root cause analysis reviews or required corrective action plans and recommendations. Supervises and trains facility investigators, campus administrators, and other staff as needed. Works under general supervision, with limited latitude for the use of initiative and independent judgment. Some travel may be required, and work schedule may vary depending on services needed.