Program Supervisor II - Quality Management Specialist in Terrell, TX

Description

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Program Supervisor II - Quality Management Specialist 
Job Title: Program Supervisor II 
Agency: Health & Human Services Comm 
Department: Clients Rights Unit 
Posting Number: 13222 
Closing Date: 02/09/2026 
Posting Audience: Internal and External 
Occupational Category: Healthcare Support 
Salary Group: TEXAS-B-19 
Salary Range: $4,020.33 - $6,335.66 
Pay Frequency: Monthly
Shift: Day 
Additional Shift: Days (First) 
Telework: Not Eligible for Telework 
Travel: Up to 5% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Exempt 
Facility Location: Terrell State Hospital 
Job Location City: TERRELL 
Job Location Address: 1200 E BRIN 
Other Locations: Terrell 
MOS Codes: 0203,0207,0302,0370,0520,0602,0802,1802,1803,2340,5502,6302,6502,7202,7208,7210,7220,7502,8005,8858 
9702,16GX,60C0,611X,612X,63G0,641X,712X,86M0,86P0,8U000,9G100,BOSN,ELC,ISS,MAT,MED,MLES,MSSD,MSSE,MS 
SR,OSS,WEPS 
 

Brief Job Description:

Would you thrive in an environment where you learn and grow personally and professionally all while helping make a positive impact on people's lives? Do you appreciate being around others like yourself who are dependable, trustworthy, hard workers who believe in the value of teamwork? HSCS is dedicated to building an atmosphere where employees feel valued and supported while providing specialized care for Texans in need. HSCS is comprised of nine psychiatric hospitals, one youth residential treatment facility, and thirteen state supported living centers. Psychiatric hospitals are a hub of excellence for forensic mental health and complex psychiatric care, with all facilities accredited by The Joint Commission. They provide state-of-the-art treatment that is recovery-oriented and science-based. If providing hope and healing through compassionate, innovative, and individualized care interests you, we welcome your application for the position below.

The Quality Management Specialist is responsible for monitoring incident reporting and providing back up to abuse/neglect cases processing. Serves as the backup liaison between TSH and the Provider Investigations, HHSC-Pl. Daily duties include assisting with tracking incidents, completing Central Office notification, reporting incidents and completing documentation of all hospital incidents required by OP-07-01.  Actively participates in organizational preparation for Joint Commission and CMS surveys.

Completes audits to maintain compliance with required standards. Develops and implement Performance Improvement systems related to job duties. Prepare reports as required. Interfaces effectively with hospital departments. Supervises assigned staff. Leads or serves on hospital committees as assigned.  Ensure system data is received, reviewed and analyzed, communicated, and acted upon in relation to significant trends or events in the program. Consults and trains staff regarding QM functions and trends or incidents. Guides the implementation of action plans and ensures facilities stay aligned with organizational goals.   Remains current with relevant knowledge base. Demonstrates effective human relation skills in management tasks. Works under general supervision, with moderate latitude for the use of initiative and independent judgment. Reports to: Risk Manager and ultimately the Director of Quality Management.

ESSENTIAL JOB FUNCTIONS (EJF):

Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.  Responsible for assisting in recognizing, reporting and monitoring incidents, under the guidance of the Risk Manager, reporting as required using processes set up by Central Office and documenting all incidents.  Monitors interventions/mitigation and follow-up to reduce the possibility of recurrence. Position provides high level assistance to the Risk Manager in the Root Cause Analysis (RCA) process.  This position will schedule meetings, complete thorough documentation of each meeting and make certain deadlines are met for the RCA process.

Responsible for providing back-up for monitoring staff assignments, trends in ANE and ensuring cases are followed to conclusion on all reported abuse and neglect cases and compliance with the applicable Texas Administrative Codes. Monitors the facilities compliance with related administrative codes and applicable standards. Acts as the liaison between TSH and HHSC-Provider investigations. Reviews and copies video related to abuse/neglect.  Follows up on all open cases and sends updates to the Superintendent, QM Director, Nursing and Risk Manager as required.

Actively participates in organizational preparation and survey process related activities for reviews/surveys/audits conducted by regulatory and/or accrediting agencies for the purpose of maintaining Joint Commission accreditation, Medicare certification, and eligibility of the hospital to participate in federal and state regulated programs. Assists in the preparation of the required JC Intra-Cycle Monitoring (1CM) annually in coordination with hospital leadership. Assists in the organization's preparation of Governing Body documentation. Maintains current working knowledge of Joint Commission standards, Medicare regulations and Rules of HHSC to provide requested consultation and reference materials for the purpose of educating/supporting personnel in the interpretation/application of recognized patient care and organizational standards.

Supervises assigned staff. Ensures effective implementation of all activities.

Establishes, reviews and updates performance improvement tracking with indicators and targets for assigned areas that are consistent with hospital-wide plans.

Employee actively participates and/or serves in a supporting role to meet the agencies obligations for disaster response and/or recovery or Continuity of Operations Spent: (COOP) activation. Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.

Knowledge, Skills and Abilities (KSAs):

Knowledge of Joint Commission/CMS standards
Knowledge of local, state and federal health care laws and regulations relevant to program areas.

Knowledge of health care facility operation, regulation, and procedures.
Knowledge of Abuse/Neglect/Exploitation rules and regulations.

Ability to gather, assemble, correlate, and analyze facts.

Ability to prepare and maintain records.

Ability to devise solutions to problems.

Ability to prepare reports.

Ability to develop, evaluate, and interpret policies and procedures.

Ability to communicate effectively.

Ability to provide guidance to others.

Ability to organize and present information effectively, both orally and in writing.

Ability to use computers and computer software for word processing, database management and report writing.

Ability to plan, assign and/or supervise the work of others.

Registrations, Licensure Requirements or Certifications:

None.  

Initial Screening Criteria:

Graduation from an accredited four-year college or university with major coursework in social services, nursing, psychology, or a related field and two years of experience in social services, psychiatric/health care, auditing or investigating work; and developing plans of correction.

OR

Associate degree and a minimum of four years' experience in social services, psychiatric/health care, auditing or investigating work; and developing plans of correction.

OR

No degree and a minimum of six years of experience in social services, psychiatric/health care, auditing or investigating work; and developing plans of correction.

Additional Information:

Applicants must pass a fingerprint criminal background check, pre-employment drug screen, and registry checks including the Client Abuse/Neglect Reporting System (CANRS), Nurse Aid, Medication Aide and Employee Misconduct, List of Excluded Individuals/Entities (LEIE). Males between the ages of 18-25 must be registered with the Selective Service.

All applicants must be at least 18 years of age to be considered for employment at a state-operated facility. Waco Center for Youth applicants must be 21 years of age.

Flexibility in work hours may be required for this position. The position may be required to work overtime and/or extended hours.

Compliance with HHSC immunization policy and state hospital operating procedures related to immunizations is required. According to the Centers for Disease Control and Prevention, healthcare workers are at significant risk for acquiring or transmitting hepatitis B, measles, mumps, rubella, varicella (chicken pox), tetanus, diphtheria, pertussis (whooping cough), and influenza. All these diseases are vaccine preventable. Vaccines may be provided. As a result, state hospital policy requires employees be vaccinated according to their level of contact with individuals. In the event you choose to not be immunized for the influenza virus, you may be required to wear a mask and take other protective measures.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.