Program Specialist VI in Midland, TX

Description

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Program Specialist VI 
Job Title: Program Specialist VI 
Agency: Health & Human Services Comm 
Department: Vendor Operations 
Posting Number: 12440 
Closing Date: 07/23/2026 
Posting Audience: Internal and External 
Occupational Category: Community and Social Services 
Salary Group: TEXAS-B-23 
Salary Range: $5,098.66 - $6,701.75 
Pay Frequency: Monthly
Shift: Day 
Additional Shift:  
Telework: Eligible for Telework 
Travel: Up to 20% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Exempt 
Facility Location:  
Job Location City: MIDLAND 
Job Location Address: 3401 NORTH A ST 
Other Locations: Abilene; Alamo; Alice; Alpine; Alvin; Amarillo; Anahuac; Andrews; Angleton; Anson; Aransas Pass; Archer City; Arlington; Athens; Atlanta; Austin; Bacliff; Ballinger; Bandera; Bastrop; Bay City; Baytown; Beaumont; Bedford; Beeville; Bellville; Big Spring; Boerne; Bonham; Borger; Bowie; Brady; Breckenridge; Brenham; Brownfield; Brownsville; Brownwood; Bryan; Burnet; Caldwell; Cameron; Canton; Canutillo; Carlsbad; Carrizo Springs; Carrollton; Carthage; Center; Centerville; Childress; Clarksville; Cleburne; Cleveland; Coldspring; Columbus; Conroe; Copperas Cove; Corpus Christi; Corsicana; Crockett; Crosby; Crystal City; Cuero; Cypress; Daingerfield; Dallas; Decatur; Del Rio; Denton; Dickinson; Dumas; Duncanville; Eagle Pass; Eastland; Edinburg; El Paso; Elgin; Elsa; Ennis; Fabens; Falfurrias; Floresville; Fort Stockton; Fort Worth; Fredericksburg; Gainesville; Galveston; Garland; Gatesville; Georgetown; Giddings; Gilmer; Goliad; Gonzales; Graham; Granbury; Grand Prairie; Grapevine; Greenville; Hallettsville; Hamilton; Harlingen; Haskell; Hearne; Hemphill; Hempstead; Henderson; Hereford; Hillsboro; Hondo; Houston; Humble; Huntsville; Hurst; Irving; Jacksonville; Jasper; Johnson City; Jourdanton; Karnes City; Katy; Kaufman; Kerrville; Killeen; Kingsville; Kingwood; Kirbyville; La Grange; Lake Jackson; Lake Worth; Lamesa; Lampasas; Lancaster; Laredo; Levelland; Lewisville; Liberty; Linden; Littlefield; Livingston; Llano; Lockhart; Longview; Lubbock; Lufkin; Lumberton; Madisonville; Marble Falls; Marfa; Marlin; Marshall; Mcallen; Mckinney; Mercedes; Meridian; Mesquite; Mexia; Midland; Mineola; Mineral Wells; Mission; Monahans; Mount Pleasant; Mount Vernon; Nacogdoches; Navasota; New Boston; New Braunfels; Odessa; Orange; Palestine; Pampa; Paris; Pasadena; Pearland; Pearsall; Pecos; Perryton; Pharr; Pittsburg; Plainview; Plano; Pollok; Port Arthur; Port Lavaca; Presidio; Quitman; Raymondville; Refugio; Richardson; Richmond; Rio Grande City; Robstown; Rockwall; Rosenberg; Round Rock; Rowlett; Rusk; San Angelo; San Antonio; San Benito; San Juan; San Marcos; San Saba; Schertz; Seguin; Seminole; Seymour; Sherman; Silsbee; Sinton; Snyder; Socorro; Sonora; South Houston; Stephenville; Sugar Land; Sulphur Springs; Sweetwater; Taylor; Temple; Terrell; Texarkana; Texas City; The Woodlands; Tomball; Trinity; Tyler; Uvalde; Van Horn; Vernon; Victoria; Waco; Washington; Watauga; Waxahachie; Weatherford; Webster; Weslaco; Wharton; Wichita Falls; Woodville; Zapata 
MOS Codes: 16GX,60C0,611X,612X,63G0,641X,712X,86M0,8U000,OS,OSS,PERS,YN,YNS 
 
 
 

Brief Job Description:

Are you a highly motivated, compassionate, and dedicated individual looking for a rewarding career assisting the most vulnerable citizens of Texas who need food, medical care, cash assistance, and other social services?

If so, the Texas Health and Human Services Commission (HHSC) Access and Eligibility Services (AES) division seeks individuals who want to join an exciting, dynamic team working in a high-performing and innovative environment. AES provides an integrated and streamlined approach to connect individuals to services and supports that reduce institutionalization, allow individuals to remain in their communities, and promote economic and personal self-sufficiency. AES is built upon its core values of respect, ownership, collaboration, and integrity to deliver best-in-class customer service to clients and stakeholders.

This position can be housed statewide and may be considered for telework if the applicant meets the requirements.

Our staff is well organized, able to multitask, able to learn policy regulations, able to thrive in a challenging, fast-paced environment, has good communication skills, a positive attitude, a strong work ethic, and a desire to help others. If you also possess these skills, then we are looking for you.

The Texas Health and Human Services Commission (HHSC) seeks highly qualified candidates to fill the Program Specialist VI position within Access and Eligibility Services (AES), Eligibility Operations Vendor (EOV). AES is driven by its mission to connect Texans to people, services, and support by helping individuals and families needing food, medical care, cash assistance, and other social services. The ideal candidate will thrive in an environment that emphasizes innovation through new ideas, striving for excellence by taking pride in your work, embracing our differences as a source of strength, accomplishing more through partnership, leading by example, and learning for continuous improvement.

The Program Specialist (PS) VI serves as a team member for EOV in the areas of the Eligibility Support Services (ESS) project. Serves as project manager, business lead, and primary point of contact for Eligibility Support Services projects. The PS VI will also serve as a project manager, project lead, and/or project participant and oversee project management activities related to the ESS project. Performs oversight of vendor activities and is responsible for overseeing and monitoring the progress of project development and implementation for internal and external business activities, which lead to automation and operational scope changes to provide quality eligibility services. Works directly with the ESS vendor to monitor compliance with contractual obligations to meet key performance requirements. Performs highly advanced (senior level) managerial consultative services and technical assistance work overseeing the operations and activities of the Eligibility Support Services project. Work involves establishing goals and objectives, planning, developing initiatives, and coordinating services to executive and management staff; developing guidelines, procedures, policies, rules, and regulations; developing schedules, priorities, and standards for achieving program performance measures; coordinating and evaluating program initiatives, trials, activities, and providing consultative services. Provides effective team coordination and oversight of assigned areas. Facilitates communication, cooperation, coordination, and conflict resolution among assigned projects and support areas. Respond to legislative inquiries about EOV areas through research, analysis, and data evaluation. The PS VI will identify trends, business and training needs, and program effectiveness associated with cutting-edge concepts, new initiatives, and innovative technologies to determine their feasibility and applicability for system enhancement solutions and procedures operated by vendors to meet the mission and vision of AES.

Essential Job Functions (EJFs):

• Perform advanced consultative services and technical assistance coordinating, developing, evaluating, and managing initiatives, outcomes, and Key Performance Requirements (KPRs) performed by the ESS vendor.
• Serve as a Point of Contact (POC), product owner, project lead, or participant for multiple ESS projects, establishing goals and objectives, coordinating and evaluating proposals, pilots, and other activities.
• Develop guidelines, policy, and procedure recommendations for achieving performance measures to executive leadership and management for evaluation.
• Research, analyze, and evaluate data and performance outcomes associated with cutting-edge concepts, new initiatives, and innovative technologies to determine feasibility and identify trends to make corrective action recommendations for training needs, policy updates, and operational procedures. 

Knowledge, Skills, and Abilities (KSAs):

Knowledge of: 

• Local, state, and federal laws and regulations related to agency programs.
• Strategic planning and project coordination and management.
• Oversight practices for evaluating contractual-related activities.
• The State Action Request (SAR) and Vendor Action Request (VAR) process for formal contractual communication between the vendor and the state.

Skill in:

• Managing multiple and competing priorities.
• Identifying challenges, evaluating alternatives, and recommending solutions.
• Conflict resolution and effective communication; public speaking, written and verbal.
• Working collaboratively and cooperatively with diverse groups.
• Using critical thinking to make sound recommendations.

Ability to:

• Take initiative and be self-motivated.
• Work collaboratively with internal and external stakeholders.
• Self-manage workload.
• Multi-task, be flexible and creative.
• Communicate effectively with varied audiences.
• Research, analyze, and Interpret data to develop and recommend effective operating practices and procedures.
• Establish goals and objectives.
• Establish effective working relationships by effectively managing and motivating staff.
• Use computer software programs, such as Advanced Microsoft Office, proficiently. 

Registrations, Licensure Requirements or Certifications:

N/A

Initial Screening Criteria:

Experience leading and coordinating projects and workgroups required. Experience developing and documenting business needs, processes, rules, and business/functional requirements. A minimum of two years applying HHSC Eligibility Operational procedures and program rules and regulations for SNAP, TANF, and Medicaid Eligibility. Experience with computer software such as Advanced Microsoft Office. Graduation from an accredited four-year college or university with major coursework in a field relevant to the assignment is preferred. Experience working with state-contracted vendors is preferred. 

Additional Information:

• Applicants may not have a history of substantiated fraudulent activity against HHSC or any programs it administers. Applicants with a non-fraud overpayment and an outstanding balance must agree to repay the overpayment balance as a condition of employment.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.