Policy Implementation Coordinator in Dallas, TX

Description

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Policy Implementation Coordinator 
Job Title: Management Analyst IV 
Agency: Health & Human Services Comm 
Department: P&Q AC Office 
Posting Number: 13948 
Closing Date: 08/18/2026 
Posting Audience: Internal and External 
Occupational Category: Community and Social Services 
Salary Group: TEXAS-B-25 
Salary Range: $5,797.66 - $8,000.00 
Pay Frequency: Monthly
Shift: Day 
Additional Shift: Days (First) 
Telework: Eligible for Telework 
Travel: Up to 20% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Exempt 
Facility Location:  
Job Location City: DALLAS 
Job Location Address: 5455 BLAIR RD 
Other Locations: Abilene; Alamo; Alice; Alpine; Alvin; Amarillo; Anahuac; Andrews; Angleton; Anson; Aransas Pass; Archer City; Arlington; Athens; Atlanta; Austin; Bacliff; Ballinger; Bandera; Bastrop; Bay City; Baytown; Beaumont; Bedford; Beeville; Bellville; Big Spring; Boerne; Bonham; Borger; Bowie; Brady; Breckenridge; Brenham; Brownfield; Brownsville; Brownwood; Bryan; Burnet; Caldwell; Cameron; Canton; Canutillo; Carlsbad; Carrizo Springs; Carrollton; Carthage; Center; Centerville; Childress; Clarksville; Cleburne; Cleveland; Coldspring; Columbus; Conroe; Copperas Cove; Corpus Christi; Corsicana; Crockett; Crosby; Crystal City; Cuero; Cypress; Daingerfield; Dallas; Decatur; Del Rio; Denton; Dickinson; Dumas; Duncanville; Eagle Pass; Eastland; Edinburg; El Paso; Elgin; Elsa; Ennis; Fabens; Falfurrias; Floresville; Fort Stockton; Fort Worth; Fredericksburg; Gainesville; Galveston; Garland; Gatesville; Georgetown; Giddings; Gilmer; Goliad; Gonzales; Graham; Granbury; Grand Prairie; Grapevine; Greenville; Hallettsville; Hamilton; Harlingen; Haskell; Hearne; Hemphill; Hempstead; Henderson; Hereford; Hillsboro; Hondo; Houston; Humble; Huntsville; Hurst; Irving; Jacksonville; Jasper; Johnson City; Jourdanton; Karnes City; Katy; Kaufman; Kerrville; Killeen; Kingsville; Kingwood; Kirbyville; La Grange; Lake Jackson; Lake Worth; Lamesa; Lampasas; Lancaster; Laredo; Levelland; Lewisville; Liberty; Linden; Littlefield; Livingston; Llano; Lockhart; Longview; Lubbock; Lufkin; Lumberton; Madisonville; Marble Falls; Marfa; Marlin; Marshall; Mcallen; Mckinney; Mercedes; Meridian; Mesquite; Mexia; Midland; Mineola; Mineral Wells; Mission; Monahans; Mount Pleasant; Mount Vernon; Nacogdoches; Navasota; New Boston; New Braunfels; Odessa; Orange; Palestine; Pampa; Paris; Pasadena; Pearland; Pearsall; Pecos; Perryton; Pharr; Pittsburg; Plainview; Plano; Pollok; Port Arthur; Port Lavaca; Presidio; Quitman; Raymondville; Refugio; Richardson; Richmond; Rio Grande City; Robstown; Rockwall; Rosenberg; Round Rock; Rowlett; Rusk; San Angelo; San Antonio; San Benito; San Juan; San Marcos; San Saba; Schertz; Seguin; Seminole; Seymour; Sherman; Silsbee; Sinton; Snyder; Socorro; Sonora; South Houston; Stephenville; Sugar Land; Sulphur Springs; Sweetwater; Taylor; Temple; Terrell; Texarkana; Texas City; The Woodlands; Tomball; Trinity; Tyler; Uvalde; Van Horn; Vernon; Victoria; Waco; Washington; Watauga; Waxahachie; Weatherford; Webster; Weslaco; Wharton; Wichita Falls; Woodville; Zapata 
MOS Codes: 0510,0570,4502,4505,8016,8840,8852,8862,8870,11A,11Z,14FX,165X,171X,35PX,37A,37F,3N0X6,46A,612X,632X 
641X,70A,70D,70E,712X,732X,INF,IS,SEI13,SEI15,YN,YNS 
 
 

Brief Job Description:

The Texas Health and Human Services Commission (HHSC), Access and Eligibility Services (AES), Policy & Quality division, is seeking to hire four Policy Implementation Coordinators for the Policy Implementation team, reporting to the Director of Policy Implementation.

The Policy Implementation team ensures the successful execution of new and revised policies. The Policy Implementation Coordinator will serve as the Project Lead for Program Policy projects helping to identify impacts, coordinate resources, and lead the development and implementation of complex high‑profile federal and state initiatives. Position works under minimal supervision, with extensive latitude for the use of initiative and independent judgment.

Key responsibilities include:

• Coordinating projects and translating policy into system requirements,
• Tracking and updating projects regularly while operating with independence and sound judgment,
• Managing processes and procedures,
• Facilitating meetings,
• Preparing legislative bill analyses, briefing materials, and recommendations for leadership,
• Preparing policy documentation, including state plan amendments, waivers, and handbook revisions,
• Conducting policy research, analysis, and development, and
• Supporting programs such as Texas Works Medicaid (Newborn, Children's, Adult, Transitional, Emergency, and Pregnancy), Medicaid for the Elderly and People with Disabilities (MEPD), Children's Health Insurance Program (CHIP), Women's Health Program (WHP), Supplemental Nutrition Assistance Program (SNAP), and Temporary Assistance for Needy Families (TANF).

The ideal candidate will excel in a dynamic environment, demonstrating adaptability and advanced project management capabilities. They will champion innovation, uphold the highest standards of excellence, value diversity as a strategic strength, foster collaboration, lead with integrity, and commit to continuous learning and improvement.

Although the team's primary responsibility is supporting policy projects, staff may also be tasked with managing or assisting initiatives in other areas of Policy & Quality. Success in this role requires adaptability, strong project management skills, and the ability to maintain project momentum.

Applicants selected for hire will be required to pass background and other due diligence checks.

Essential Job Functions (EJFs):

• Project Management and Communication: Leads projects from concept through completion. Works closely with Program Policy, Field Policy, Information and Technology, Field Operations, Office of Learning and Professional Development, Vendor Operations, Legal, Communications, Quality Management, and other teams to plan and execute projects including scheduling and facilitating meetings. Applies project management methodologies to define objectives, track deliverables, set milestones, measure success, recommend improvements, and ensure timely and successful project implementation aligned with division goals. Ability to translate policy into system requirements. Communicates effectively, collaborates to resolve issues, and keeps leadership informed of issues, risks, and recommendations. Maintains and organizes electronic files, records, and calendars.  (45%)

• Stakeholder Engagement and Representation: Represents the Policy Implementation and Program Policy teams with internal and external stakeholders including multiple levels of government groups and officials. Engages with workgroups and stakeholders to support Access and Eligibility Services (AES) and Policy & Quality priorities. Responsible for maintaining effective working relationships, addressing technical issues and concerns, evaluating program effectiveness, and coordinating with workgroup partners. (20%)

• Policy Research, and Analysis: Analyze complex federal and state laws, legislation, rules, regulations, and guidance to determine impacts on the Health and Human Services Commission (HHSC) and Access and Eligibility Services (AES) programs. Maintains knowledge of federal and state legislation, issues, developments, program requirements, policy decisions, and state processes. Prepares high-quality documents to support program planning, policy development, implementation, and decision-making. Ensures all products and documents are accurate and compliant with federal and state requirements. Provides recommendations for program improvement initiatives and participates in planning and implementation of area activities. (20%)

• Initiative and Innovation: Identifies process gaps, resource needs, risks, and develop strategies to address them. Assigns and aligns staff resources based on project scope and priorities. Fosters a culture of learning, innovation, and problem-solving within the team. (10%) 

• Other Duties as Assigned: Completes additional tasks as required with limited supervision. (5%) 

Knowledge, Skills, and Abilities:

Knowledge of:

• The Texas Works programs (Medicaid, MEPD, CHIP, SNAP, TANF) and other state/federal programs administered by the Health and Human Services Commission (HHSC) and Access and Eligibility Services (AES).
• State and federal statutes, compliance requirements, and legislative/policy development processes.
• Principles and practices of public administration, management techniques, and program planning/implementation.
• Large-scale eligibility systems (e.g., TIERS) and related infrastructure.
• Project management principles (Scope, Stakeholder Analysis, Planning, Risk Management, and Developing Schedules) and methodologies (Agile, Waterfall, Lean, and Six Sigma).

Skills in

• Policy & Analysis: Researching, interpreting, and analyzing complex data, statutes, and policies; identifying policy options and impacts; synthesizing technical information into clear documents.
• Project Management: Creating detailed project plans, schedules, and timelines; using project management software (MS Project or Visio); identifying process gaps and aligning resources.
• Communication: Strong verbal and written communication for technical and non-technical audiences. Skills in synthesizing, analyzing, and evaluating extremely complicated and technical information and translating it into easily understandable and concise documents and oral presentations for agency execution, elected officials, and the public. Proven negotiation and facilitation skills.
• Leadership & Collaboration: Leading teams, coordinating workgroups, and building effective relationships with stakeholders. Skills in interpersonal relationships, including the ability to collaborate with people under pressure, negotiate among multiple parties, resolve conflicts, and establish and maintain effective working relationships with various levels of personnel in governmental entities.
• Problem Solving & Critical Thinking: Evaluating issues, developing creative solutions, and making informed decisions under pressure.
• Technical: Proficiency with applicable computer software including, but not limited to, Microsoft Outlook, Word, PowerPoint, Excel, Visio, Publisher, OneNote, SharePoint and TEAMS).

Ability to:

• Manage multiple projects and deadlines; prioritize tasks and organize work effectively.
• Adapt to changing priorities and maintaining composure under pressure.
• Represent Access and Eligibility Services (AES) as a Subject Matter Expert (SME) and explain complex material in simple terms.
• Lead and work cooperatively in a team environment.
• Gather, assemble, and analyze findings; prepare concise reports and correspondence.
• Apply independent judgement in making critical decisions.
• Develop accurate policy documents and evaluate procedures for improvement.
• Analyze or evaluate problems and develop, recommend, or present alternative solutions.
• Develop, interpret, or implement policies and procedures.
• Establish goals, monitor project implementation, and ensure accountability.

Registrations, Licensure Requirements or Certifications:

N/A

Initial Screening Criteria:

• Graduation from an accredited college or university with a degree in public policy, public administration, social work, law business, or a related field. Experience may substitute for education on a year-by-year basis.
• At least two years of experience leading, coordinating, or supporting projects/workgroups or major work initiatives including planning, tracking progress, managing stakeholders, or delivering defined outcomes.
• Must have at least two years of experience working in TIERS or a comparable eligibility or case management system or at least two years of SNAP, TANF, and Medicaid experience or MEPD Part 1 and Part 2 experience. Both is preferred.

Additional Information:

Posting open state-wide. Location will be determined based on location of final candidate selected and available space. Flexible telework options are available in accordance with HHSC policy.

Applicants selected for hire will be required to pass background and other due diligence checks. Applicants may not have a history of substantiated fraudulent activity against HHSC or any programs it administers. Applicants who have a non-fraud overpayment with an outstanding balance must agree to repay the overpayment balance as a condition of employment.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.