Operations Support Team Lead in Austin, TX

Description

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

 

Functional Title: Operations Support Team Lead 
Job Title: Program Specialist VI 
Agency: Health & Human Services Comm 
Department: FSS Cont, Fin & Admn Supp 89th 
Posting Number: 15421 
Closing Date: 04/15/2026 
Posting Audience: Internal and External 
Occupational Category: Community and Social Services 
Salary Range: $5,098.66 - $6,701.75 
Pay Frequency: Monthly
Salary Group: TEXAS-B-23 
Shift: Day 
Additional Shift: Days (First) 
Telework: Eligible for Telework 
Travel: Up to 10% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Exempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 701 W 51ST ST 
Other Locations: Austin 
MOS Codes: 16GX,60C0,611X,612X,63G0,641X,712X,86M0,8U000,OS,OSS,PERS,YN,YNS 
 
 
 

Brief Job Description:

The Family Support Services (FSS) Division Operations Support Team Lead performs highly advanced and complex technical, consultative, and professional work that supports the FSS vision and mission by strengthening division‑wide operational effectiveness. This position supports leadership and plays a key role in the planning, coordination, implementation, and monitoring of operational initiatives and projects across FSS programs. This position identifies and prioritizes business needs, ensuring alignment with FSS and agency goals.

The Operations Support Team Lead supports and leads collaborative efforts to ensure accurate and timely operational duty execution, reporting, and communication with internal and external stakeholders. Work includes coordinating cross FSS team projects; supporting administrative and operational functions; and researching, coordinating, and preparing presentations, reports, documentation, and other materials necessary to support successful operations. The position works in partnership with FSS leadership and HHSC partners to support assignment and project scope, timelines, deliverables, and work plans for operational efforts and assignments.

This role supports the execution of a wide range of operational initiatives that are critical to FSS business operation and programming and that require strong collaboration, facilitation, and project management skills. The position may lead and organize internal workgroups. Serves in a lead capacity, providing technical guidance and consultation, but does not have formal supervisory authority. Works under minimal supervision, with considerable latitude for the use of initiative and independent judgment.

Essential Job Functions (EJFs):

Supports in planning, implementing, and monitoring operational initiatives and projects that support FSS administrative and operational functions. Coordinates timelines, deliverables, documentation, and reporting to ensure work efforts are completed accurately and on schedule.

Leads day‑to‑day execution and facilitation of assigned operational projects, providing coordination, tracking, and follow‑up across FSS programs and HHSC partners. Identifies risks, issues, and dependencies and elevates concerns and recommendations to leadership as appropriate.

Serves as the operational lead. Coordinates project‑related responses, documentation, and required follow‑up activities.

Prepares operational and project documentation, including presentations, reports, summaries, trackers, and responses to information requests. Collects, organizes, and analyzes data to support leadership decision‑making, project status reporting, and time‑sensitive assignments.

Knowledge, Skills and Abilities (KSAs):

Knowledge of local, state, and federal laws or best practices related to the program area; public administration techniques; training and facilitation techniques; and program management processes and techniques.

Skill in identifying measures or indicators of program performance and in the use of a computer and applicable software.

Ability to gather, assemble, correlate, and analyze facts; to devise solutions to problems; to facilitate meetings; to prepare reports; to develop, evaluate, and interpret policies and procedures; and to communicate effectively.

Knowledge of management techniques; statistical analysis processes; budget processes; and research techniques.

Ability to manage multiple competing operational demands and deadlines.

Ability to communicate effectively with leadership, staff, and internal and external partners.

Registrations, Licensure Requirements or Certifications:

N/A

Initial Screening Criteria:

Graduation from an accredited four‑year college or university or at least four (4) years of work experience with a state agency or comparable organization required; work experience may substitute for education on a year‑to‑year basis.   Experience in operations support, program administration, human resources coordination, or closely related work preferred.

Additional Information:

This position offers a hybrid schedule of remote (telework) and in-office work and will have the opportunity to telework as HHSC telework policy allows. The selected candidate for this position will be required to work in our Austin office and attend in-person meetings in an Austin office when not teleworking to fulfill essential job functions. Any costs associated with working at the office or attending in-person meetings or required work events in Austin or within a 50-mile radius of Austin will not be qualified travel expenses reimbursed by the State.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

 

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

 

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

 

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

 

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.

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