Nurse Aide and Medication Aide Manager in Austin, TX

Description

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Nurse Aide and Medication Aide Manager 
Job Title: Manager II 
Agency: Health & Human Services Comm 
Department: NFA Licensing 
Posting Number: 10397 
Closing Date: 11/04/2025 
Posting Audience: Internal and External 
Occupational Category: Management 
Salary Group: TEXAS-B-23 
Salary Range: $7,474.40 - $7,474.40 
Pay Frequency: Monthly
Shift: Day 
Additional Shift:  
Telework: Eligible for Telework 
Travel: Up to 10% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Exempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 701 W 51ST ST 
Other Locations:  
MOS Codes: 0203,0207,0302,0520,0602,0802,1802,5502,6302,6502,7202,7208,7210,7220,111X,112X,113X,114X,16GX,41AX 
611X,612X,631X,632X,641X,648X,86M0,86P0,8U000,9G100,SEI15 
 
 

Manager II – Starting Market Rate Salary $89,692.80

The Texas Health and Human Services Commission (HHSC) Licensing and Credentialing Unit seeks a highly qualified candidate to fill the position of Manager II for the Nurse Aide Registry (NAR) and Medication Aide program (MA).

This position reports to the Credentialing Manager and works with considerable latitude for the use of initiative and independent judgment. Performs moderately complex managerial work, coordinating and overseeing the daily operations and activities of the Nurse Aide Registry and Medication Aide Program.  Responsible for the daily operations of both units. These units provide assistance and support to nurse aides/medication aides with application processing, maintaining accurate records, demographic updates, data entry, and general inquiries.

Oversees the development and implementation of goals, objectives, policies, and procedures to support the successful business operations of the Long-term Care Regulation Section. Develops schedules, priorities, and standards for achieving established goals. Supervises staff to ensure the achievement of program goals and objectives. Responsible for assuring that HHSC complies with applicable state and federal rules and statutes.

Essential Job Functions (EJFs):

Manages the Regulatory Services Nurse Aide Registry and Medication Aide Program.  Provides overall vision, leadership, and strategic direction to the unit, including overseeing the development and implementation of goals, objectives, policies, and procedures. (20%)

Ensures staff assigned to the unit have adequate training and equipment to perform job responsibilities in an acceptable manner.  (10%)

Delegates tasks to personnel assigned to the unit. Plans and conducts regular team meetings to ensure adherence to protocols, policies and procedures. Shares information with staff as appropriate. (10%)

Effectively selects, supervises and develops staff through review of performance data, conferences, training and performance appraisals. (5%)

Serves as a subject matter expert on Regulatory Services' Nurse Aide and Medication Aide Program regarding rules and curriculum. (10%)

Also develops good working relationships with internal and external stakeholders and provides technical assistance as needed. Analyzes and interprets proposed state and federal legislation and determines impact on program.  (10%)

Develops, implements and monitors adherence to standards, policies, procedures and guidelines to accomplish essential functions and objectives and ensure compliance with federal/state laws, rules and regulations related to nurse aide training and certification. (10%)

Performs quality assurance of applications and provides guidance to staff. Identifies backlogs and monitors processes and systems for effectiveness, efficiency and conformance to established guidelines. (10%)

Including highly complex technical assistance and consultation regarding program requirements and resolves customer concerns. (5%)

Completes other duties as assigned within time frames and minimum standards established by supervisor at the time of the assignments. Obtains supervisor clarification and assistance as needed to complete task. (10%)

Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned

Knowledge, Skills and Abilities (KSAs):

Knowledge of state and federal laws and regulations related to Long-term Care Nurse Aide and Medication Aide programs, preferred.

Skill in monitoring team workloads and evaluating processes.

Skill in analyzing, developing, and interpreting complex federal and state regulations, legislation, program policies and procedures.

Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Skill in problem solving and conflict resolution.

Skill in providing customer service.

Skill in use of Microsoft Office Suite.

Ability to plan, assign, and supervise the work of others.

Ability to lead workgroups, projects, and meetings.

Ability to gather, assemble, and correlate information.

Ability to prioritize workload with little or no supervision.

Ability to work well with others, including establishing and maintaining effective relationships.

Ability to work under pressure in a fast-paced, deadline-oriented environment.

Ability to effectively communicate, organize and present information with others orally and in writing.

Registrations, Licensure Requirements or Certifications:

N/A

Initial Screening Criteria:

Experience in managing or as a program lead.

Experience in licensing programs preferred.

Experience in reviewing complex, detailed, and confidential documents. 

Experience with program rule writing and policy interpretations. 

Experience working with Stakeholders.   

Experience using and maintaining database systems.  

Graduation from an accredited four-year college or university with major course work in a field relevant to the assignment is generally preferred.  Experience and education may be substituted for one another on a year-by-year basis.

Additional Information:

Must be able to work 8:00am to 5:00pm.

Applicants must disclose any potential conflicts of interest, including outside employment (moonlighting), volunteer activities, and family and business relationships.

Regulatory Services employees are prohibited from moonlighting/volunteering in Regulatory Services division-regulated providers.

The LTCR area prohibits outside employment with any entity that HHSC regulates and or contracts with.

Applicants must pass registry checks including Nurse Aide, Medication Aide and Employee Misconduct.

1. Your application must be complete and contain all the requested information. Job histories must demonstrate how you meet the initial selection criteria at a minimum. Resumes will not be accepted in lieu of application.

2. Any employment offer is contingent upon available budgeted funds. The salary offered will be determined in accordance with budgetary limits and the requirements of HHSC Human Resources Manual.

3. Applicants must meet HHS telework standards and provide, at their own expense, high-speed internet access, and a dedicated workspace.

Telework Disclaimer

This position is eligible for partial telework in accordance with applicable HHSC policies. On-site work is required 3 days a week in Austin, TX. Applicants must be available for initial training in the office.

Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business need.

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.