Medicaid and CHIP Services - TIERS Product Owner in Austin, TX

Description

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Medicaid and CHIP Services - TIERS Product Owner 
Job Title: Systems Analyst III 
Agency: Health & Human Services Comm 
Department: Enroll OS - Enroll Broker Ops 
Posting Number: 12770 
Closing Date: 02/20/2026 
Posting Audience: Internal and External 
Occupational Category: Community and Social Services 
Salary Group: TEXAS-B-21 
Salary Range: $4,523.16 - $5,888.50 
Pay Frequency: Monthly
Shift: Day 
Additional Shift:  
Telework: Eligible for Telework 
Travel: Up to 5% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Nonexempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 4601 W GUADALUPE ST 
Other Locations: Austin 
MOS Codes: 0171,8848,8858,181X,182X,1D7X1,255A,255S,25B,25D,25H,26B,62E,681X,682X,781X,CTI,CTM,CTR,CYB10,CYB11 
ISM,IT,Z Prefix 
 
 

Brief Job Description:

The Texas Health and Human Services Commission (HHSC) seeks highly qualified candidates to fill the Systems Analyst III position within the Medicaid and CHIP Services - Program and Enrollment Support – Product Management department. The Systems Analyst III performs and supports enrollment related Texas Integrated Eligibility Redesign System (TIERS) project activities by Medicaid and CHIP Services (MCS) business areas. This position performs highly advanced work overseeing the daily operations and activities with all MCS requested TIERS business updates or requested enhancements using the agile process. This position performs project administration tasks for multiple projects. The position provides advanced consultative services and technical assistance to program staff, governmental agencies, and vendor staff to assist in accomplishing agency goals. The Systems Analyst III should possess an extensive knowledge of TIERS, and ideally managed care policies and processes. The Systems Analyst III is responsible for analyzing managed care data including Medicaid/CHIP eligibility, premium payments, and encounter data to resolve issues. The Systems Analyst III should possess the ability to identify problems and develop and communicate recommended options and solutions to operational issues. This position requires formulating responses to requests from both internal and external stakeholders. This position will work under minimal supervision with extensive latitude for the use of initiative and independent judgment. The ideal candidate will thrive in an environment that emphasizes innovation through new ideas, striving for excellence by taking pride in your work, embracing our differences as a source of strength, accomplishing more through partnership, leading by example, and learning for continuous improvement.

This position is a hybrid-telework position and is housed in Austin.

Essential Job Functions (EJFs):

Works collaboratively with internal and external partners to identify innovative and effective solutions for our clients and staff. (25%)

Provides high-level advice and counsel by interpreting policies, procedures, rules, regulations, and standards related to the program by analyzing project concepts and giving updates to management and peers on the status of projects. (25%)

Coordinates, leads, and facilitates project meetings with project stakeholders. This function requires leading meetings with vendor staff to review new processes or the need for corrective processes. (25%)

Evaluates activities including the development of performance reporting to internal and external audiences. (10%)

Prepares administrative reports, studies, and specialized research projects. This function requires compiling written records and escalating through contractually required means of communication. (10%)

Performs additional duties as assigned. (5%)

Knowledge, Skills and Abilities (KSAs):

Knowledge of Medicaid and CHIP eligibility programs and policy; Medicaid and CHIP managed care programs and policy; TIERS and how it pertains to managed care functions; local, state, and federal laws and regulations relevant to eligibility determinations for Texas Health and Human Services Commission (HHSC) programs, and project management tools and techniques, program planning, and implementation.

Skill in communicating effectively both verbally and in writing; establishing and maintaining effective working relationships with all levels of staff, customers, and vendors; the analysis of data and preparing reports, and the use of office equipment and software, such as Microsoft Office applications Excel, Word, etc.

Ability to perform inquiry in TIERS to identify potential processing or systems issues; manage multiple tasks requiring the flexibility in work prioritization to meet demanding deadlines; gather, assemble, correlate, and analyze facts to devise solutions to problems, develop alternative solutions, to prepare concise reports, and to develop and evaluate policies and procedures.

Registrations, Licensure Requirements or Certifications:

The selected candidate should obtain the Certified Scrum Product Owner certification within 12 months of hire. 

Initial Screening Criteria:

Minimum of three years of program experience with Texas Medicaid and CHIP is required.

TIERS eligibility system experience, including State Portal, Task List Manager (TLM), YourTexasBenefits.com, Document Center, and DataMart is preferred.

Experience with managed care programs is preferred.

Experience in business management or operations is preferred. 

Additional Information:

There are no direct military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position. All active duty, reservists, guardsmen, and veterans are encouraged to apply. For more information see the Texas State Auditor's Military Crosswalk at http://www.hr.sao.state.tx.us/Compensation/JobDescriptions.aspx. 

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.