Manager IV in Austin, TX

Description

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Manager IV 
Job Title: Manager IV 
Agency: Health & Human Services Comm 
Department: BH Decision Support Staff 
Posting Number: 12176 
Closing Date: 02/04/2026 
Posting Audience: Internal and External 
Occupational Category: Management 
Salary Group: TEXAS-B-25 
Salary Range: $5,797.66 - $7,652.91 
Pay Frequency: Monthly
Shift: Day 
Additional Shift: Days (First) 
Telework: Eligible for Telework 
Travel: Up to 5% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Exempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 4601 W GUADALUPE ST 
Other Locations: Austin 
MOS Codes: 0203,0207,0302,0520,0602,0802,1802,5502,6302,6502,7202,7208,7210,7220,111X,112X,113X,114X,16GX,41AX 
611X,612X,631X,632X,641X,648X,86M0,86P0,8U000,9G100,SEI15 
 
 

Brief Job Description:
Performs highly advanced and supervisory (senior-level) work related to System and Operatives Support (SOS) team in Decision Support Services (DSS). Works under the general direction of the SOS Director with extensive latitude for the use of initiative and independent judgment to establish the team's goals and objectives in conjunction with developing guidelines, procedures and standards to ensure an effective, efficient and accountable system for the SOS team. Work involves overseeing and setting priorities for the SOS team members related to Behavioral Health system enhancements and legislative mandates and inquiries. Responsible for inquiries from the internal and external stakeholders and must use judgment in the level and degree of information disseminated, while maintaining the confidentiality of individual providers or other units. Assures efficient use of resources; facilitates continuous program and process improvement to improve the effectiveness of services and to reduce costs; directs the development and implementation of legislative initiatives and appropriations requests and establishes and evaluates program operation and service delivery benchmarks. Works under minimal supervision with extensive latitude for the use of initiative and independent judgment.  

Essential Job Functions:
Assignments and percentages of time spent will ultimately depend on organizational need and selected candidate's abilities.
EFJ1. Manager will manage SOT staff members day-to-day activities to ensure timely completion of assignments. Plan, assign, and set priorities with work assignments and legislative driven efforts. The Manager will ensure development of data reports and dashboards in timely manner. Ensure policy and procedures are adhered by staff, in addition to peer review and quality of work product. To establish team's goals and objectives in conjunction with developing guidelines, procedures and standards to ensure an effective, efficient and accountable system for the Strategy Operation team. Serves as subject matter expert for developing and integrating new methods and procedures in the system. This team will focus on IT Projects Executive Steering Committee, IDD IT Project Oversight, Initiation of IT projects, Dashboard, Portal, and the IDD Support. Ensure use of the correct tools, data warehouses and systems to assist program staff and senior leadership of the IDD and Dashboards. Provide oversight for analytical and data-driven decision-making support for key projects. Develop new insights and analyses that inform decisions and help us continue to improve our business processes. Provide reporting and performance monitoring to different stakeholders using data drawn from diverse sources. 35%

EJF 2. Reviews results of trend analyses, productivity studies, financial reports, forecasts, and modeling exercises to provide direction, guidance, and consultation to advise BHS program areas consistent with the programs' evidence base. This includes identifying problems and effective solutions modeled on best practices and evidence-based approaches. 15%

EJF3. Provides expert level leadership, manage and directs the multiple highly-complex federal grant requirements including developing and establishing goals and objectives consistent with the agency strategic plan, and identifying needs for implementing BHS statewide service delivery. This includes identifying performance trends and developing quality data management solutions. This also includes preparing executive-level analysis, reports, and presentations. 20%
EJF4. Assesses and analyzes business needs by taking feedback from stakeholders and soliciting feedback from the program staff ensuring information is appropriate for both internal and external customers which may include research, data collection, and analysis of State and Federal laws, rules, regulations, clinical data, and HHSC policies and procedures. Makes recommendations to internal stakeholders, program staff and upper management including the director, regarding data related improvements, and delivery modes by producing decision making reports. Train staff and other members of the team how to properly organize findings and read data collected through multiple sources. Generate and review documentation for all database changes or refinements. 20%

EJF5. Performs other duties as assigned and on a timely basis. Other duties as assigned include, but are not limited to, actively participating and serving in a supporting role to meet the agency's obligations. Acting as a representative at business meetings, hearings, trials, legislative sessions, conferences, and seminars or on boards, panels, and committees.10%
 

Knowledge Skills Abilities:
• Robust technology and analytical skills are essential to complete job requirements successfully
• Ability to complete milestones and work toward multiple deadlines simultaneously
• Skill in project management with complex and multiple projects that are cross divisions, agencies, and several lines of business.
• Excellent multitasking skills and task management strategies
• Interpersonal and customer service skills are required when meeting with stakeholders
• Strong computer skills and ability to use necessary databases and software
• Confident in decision making and the ability to explain processes or choices as needed
• Able to compile and organize statistical information retrieved and present findings to management
• Well-developed research and analytical skills with good problem solving and lateral thinking ability; Analysis of existing applications to identify weaknesses and develop opportunities for improvements
• Ability to rapidly learn new concepts (technical, risk, business) is a critical success factor in this role
• Team-oriented, must be self-motivated, plan and manage time effectively, and be customer-focused
• Detailed, thorough, diligent individual with robust data analysis and time management skills
 

Registration or Licensure Requirements:
None  

Initial Selection Criteria:
Graduation from an accredited four-year college or university in a related field. Examples include, but are not limited to IT, behavioral/mental health, and business operations. Related experience, examples include, but are not limited to business analysis, operations management, performance improvement, and program management, may be substituted for the required education on a year-for-year basis.
Two (2) or more years experience as a Manager for large scale IT data warehouse, data analytics, or performance management projects.  

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.