LTCR Employee Liaison in Dallas, TX

Description

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: LTCR Employee Liaison 
Job Title: Program Specialist VI 
Agency: Health & Human Services Comm 
Department: Survey Operations 
Posting Number: 11500 
Closing Date: 12/25/2025 
Posting Audience: Internal and External 
Occupational Category: Education Training and Library 
Salary Group: TEXAS-B-23 
Salary Range: $6,520.63 - $8,304.83 
Pay Frequency: Monthly
Shift: Day 
Additional Shift:  
Telework: Eligible for Telework 
Travel: Up to 70% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Exempt 
Facility Location:  
Job Location City: DALLAS 
Job Location Address: 1250 W MOCKINGBIRD LN STE 400 
Other Locations:  
MOS Codes: 16GX,60C0,611X,612X,63G0,641X,712X,86M0,8U000,OS,OSS,PERS,YN,YNS 
 
 
 

Brief Job Description: 

We are seeking a senior-level LTCR Employee Liaison to oversee and guide training initiatives for multiple Long-Term Care Regulation (LTCR) programs, including Nursing Facility, Assisted Living Facility, Intermediate Care Facilities, Home and Community-based Services, Home and Community Support Services Agencies, Day Activity Habilitation Services, Life Safety Code, Prescribed Pediatric Extended Care Centers, and Provider Investigations. This role involves designing and implementing training programs, managing project timelines, and ensuring alignment with state and federal regulations. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment.  

Essential Job Functions (EJFs): 

Acts as the LTCR Employee Liaison for staff in Long-Term Care Regulation. Tracks new employees from acceptance through the completion of onboarding requirements and ensures they receive the resources, communication, and support needed for a successful integration into LTCR. Conducts rescue calls to provide direct assistance, answer questions, and support staff navigating early onboarding. Schedules, facilitates, and leads monthly New Employee Orientation sessions, as well as other required courses for new managers, directors, and program staff. Provides senior-level consultative services to the Curriculum and Training Director regarding onboarding needs, process improvements, and employee progress, and works under minimal supervision with extensive latitude for independent judgment. (45%) 

Coordinates and is responsible for the scheduling and implementation of training and onboarding courses across LTCR program areas. Activities include documenting and monitoring milestones, scheduling in-person and virtual sessions, communicating updates, and resolving barriers that impact timely completion of training requirements. Works across LTCR business areas, curriculum teams, and field operations to ensure that course schedules, assignments, and onboarding activities are carried out effectively and communicated in a timely manner in meetings and workgroups. (25%) 

Oversees the development and implementation of effective processes that improve the onboarding experience for LTCR staff. Provides guidance to curriculum and training staff on onboarding procedures, resource updates, and the rollout of new processes or training materials. Provides input and technical assistance in the development and refinement of onboarding tools, orientation content, and new employee resources. Sets goals and objectives for onboarding initiatives, offers direction on assignments, and reviews work products for quality and accuracy. (20%) 

Coordinates and consults with LTCR program areas, including policy, rules, curriculum, and field operations, to ensure accuracy and consistency of onboarding materials and training requirements. Serves as a technical resource regarding onboarding documentation, learning paths, and the learning management system. Processes and reviews training resource actions, assists with posting and screening onboarding materials, and participates in organizational reviews related to onboarding needs, workflow changes, and resource limitations. Advises LTCR staff and management regarding onboarding timelines, requirements, and strategies to address immediate or long-term issues, and participates in evaluating onboarding and training materials to ensure alignment with agency needs. (10%) 

Knowledge, Skills and Abilities (KSAs): 

Knowledge Skills Abilities: Knowledge of Long-Term Care Regulatory Services surveying policy and procedures 

Knowledge of automation programs utilized by Long Term Care Regulatory Services nursing facility programs such as TULIP, ASPEN, Genius/Zendesk, etc.  

Knowledge of employee development principles, practices, and techniques  

Knowledge of group processes, group dynamics, and interpersonal relations  

Knowledge of innovation training and development techniques and best practices  

Knowledge of and ability to apply instructional design and curriculum development principles, including the development of learning objectives  

Skill and experience in problem identification, analysis, and resolution.  

Skill in effective verbal and written communication  

Skill in planning and budgeting various employee development programs  

Skill in evaluating quality and effectiveness of employee development programs and analyzing results  

Skill in facilitating workshops, training and development sessions, and meetings  

Skill in establishing and maintaining effective working relationships  

Skill in applying training and employee development procedures and techniques  

Skill in using a computer and applicable software such as ASPEN, TULIP, Word, PowerPoint, Excel  

Ability to manage workload within a given timeframe and/or deadline  

Ability to summarize complex information for agency decision-makers  

Ability to assess and analyze employee development needs an develop effective project plans  

Ability to develop employee development programs and formulate development/learning objectives  

Ability to communicate effectively, orally, and in writing  

Ability to apply quality assurance standards  

Ability to apply adult education principles, practices, and techniques  

Ability to work independently  

Ability to supervise the work of others even without a direct reporting relationship   

Registrations, Licensure Requirements or Certifications: 

N/A

Initial Screening Criteria: 

• Experience training adult learners experience required.  

• Experience with Adult Learning Principles preferred.  

• Experience with scheduling and planning training sessions strongly preferred.  

• Experience with creating reports to track performance metrics strongly preferred. 

Additional Information: 

N/A 

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.