Human Services Specialist in Lubbock, TX

Description

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Human Services Specialist 
Job Title: Human Services Spec I (CT) 
Agency: Health & Human Services Comm 
Department: MC Prog Supp & Int Mgmt - Reg 
Posting Number: 16566 
Closing Date: 05/19/2026 
Posting Audience: Internal and External 
Occupational Category: Community and Social Services 
Salary Range: $2,694.33 - $3,946.25 
Pay Frequency: Monthly
Salary Group: TEXAS-B-11 
Shift: Day 
Additional Shift: Days (First) 
Telework: Eligible for Telework 
Travel: Up to 10% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Nonexempt 
Facility Location:  
Job Location City: LUBBOCK 
Job Location Address: 5121 69TH ST BLDG B 
Other Locations: Lubbock; Abilene 
MOS Codes: 42SX,4C0X1 
 
 
 

Job Description:
Serves as the program support technician and performs and provides clerical support to the Program Support Unit (PSU) staff in the Program Enrollment and Support Department. Duties include processing assignments in automated systems, processing mail, answering phone calls, maintaining unit records and reports for staff in automated systems, and entering fair hearing requests in TIERS, if applicable. Provides administrative support to the unit supervisor and staff. Serves as office receptionist by receiving visitors, answering phones and directing visitors to the appropriate location, as needed.  

Essential Job Functions:
Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.

(10%) Prepares release packets, correspondence, reports, referrals, forms and documents necessary for the operation of the unit. (45%) Assigns and enters information and/ or referrals in automated systems to provide tasks to workers. (15%) Maintains assignment logs/rotation logs as needed. Communicates on an intermediate level with others (internally and externally) to provide, exchange, or verify information, answer inquiries, address issues, or resolve problems or complaints. (5%) Opens, date stamps, sorts and distributes mail. (5%) Provides assistance to others on policies, procedures, rules, regulation, standards, or requirements. (5%) Answers telephone calls. Refers callers to appropriate staff or resource. Composes messages and answers basic questions. (5%) Prepares and proofreads correspondence, forms, or other documents such as letters, memos, travel, and purchase vouchers for ordering on-line office supplies using a computer.
(5%) Maintains contact information for staff. (5%) Maintain records, files, or logs as appropriate including filing, retrieving, or purging.  

Knowledge Skills Abilities:
Knowledge of managed care programs and procedures. Knowledge of operating computers. Knowledge of spelling, punctuation, grammar, and arithmetic. Knowledge of office practices and procedures. Skill in operating office equipment including computers, calculators, copiers, facsimile machines. Possesses the ability to organize and prioritize assignments to meet established time frames and deadlines. Ability to make minor decisions using agency rules and regulations and apply them to work problems. Ability to understand and follow oral and written instructions. Ability to maintain complex records and files. Ability to establish and maintain effective work relationships with others. Ability to answer telephone, refer callers to the appropriate staff or other community agencies, take messages for staff, and answers basic questions. Ability to assign referrals to workers. Ability to communicate with others (internally or externally) to provide, exchange, or verify information, answer inquiries, address issues, or resolve / report problems. Ability to open, date stamp, sort and distribute incoming and mail, reports, documents, or printouts. Ability to prepare and proofread correspondence, forms, or other documents such as letters, memos, and purchase vouchers for ordering on-line office supplies using a computer. Ability to prepare unit monthly reports and maintain records, files, or logs, including filing, retrieving, and purging. Ability to perform data entry in computer systems. Maintains a regular and predictable work schedule in accordance with agency leave policy and performs other duties assigned.  

Registration or Licensure Requirements:
None  

Initial Selection Criteria:
Experience handling high volume phone calls in a customer service environment as past experience should be noted on application and reviewed during interview.
Experience handling a high volume of assignments in a short deadline.
Experience with various types of computer equipment and Mircosoft programs: Excel, Outlook, and Word. Experience with programs such as TIERS, HEART and SAS preferred.
Experience with Medicaid managed care programs and operations or Long-Term Service and Supports, preferred.  

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.