Content Developer in Austin, TX

Description

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Content Developer 
Job Title: Program Specialist IV 
Agency: Health & Human Services Comm 
Department: Curriculum Dev & Training 
Posting Number: 13455 
Closing Date: 02/17/2026 
Posting Audience: Internal and External 
Occupational Category: Education Training and Library 
Salary Group: TEXAS-B-20 
Salary Range: $4,263.16 - $6,779.25 
Pay Frequency: Monthly
Shift: Day 
Additional Shift:  
Telework: Eligible for Telework 
Travel: Up to 25% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Nonexempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 6101 E OLTORF 
Other Locations: Austin; Dallas; Fort Worth; Houston; Mcallen; San Antonio; Waco 
MOS Codes: 16GX,60C0,611X,612X,63G0,641X,712X,86M0,8U000,OS,OSS,PERS,YN,YNS 
 
 
 

The Texas Health and Human Services Commission (HHSC) seeks highly qualified candidates to fill the Content Developer (Program Specialist IV) position within the Office of Access and Eligibility Services (AES). AES is driven by its mission to connect Texans to quality services by helping individuals and families in need of food, medical care, cash assistance and other social services. 

The ideal candidate will thrive in an environment that emphasizes innovation through new ideas, striving for excellence by taking pride in your work, embracing our differences as a source of strength, accomplishing more through partnership, leading by example and learning for continuous improvement.

The Content Developer:

• Reports to the Content Development Manager in the Office of Learning and Professional Development (OLPD) section in AES. 
• Performs highly complex (senior level) consultative services and technical assistance work.
• Develops advanced educational programs in support of:
  • Texas Works (TW)
  • Medicaid for the Elderly and People with Disabilities (MEPD)
  • Community Access
  • Strategic initiatives and other special projects as assigned
• Implements and evaluates initiatives and special projects under the AES Deputy Executive Commissioner including for example: AES State and Regional Operations, Contract Operations, Leadership, Policy and Quality.

Summary
This role plans, develops, implements and evaluates agency training programs, initiatives and special projects.

Responsibilities include:

• Develop and maintain training content, support eligibility system releases, contribute to special projects and assist with other needs as assigned.
• Coordinate with program partners to plan projects and develop blended learning solutions including eLearning, classroom training, videos and webinars.
• Perform training needs analysis and determine effective instructional methods and delivery formats.
• Manage work on multiple assigned projects and deadlines.
• Create interactive knowledge checks, quizzes, activities and exercises.
• Develop and validate software simulations for agency systems as needed.
• Support in resolving curriculum and technical issues.
• Use specialized software and technology to produce training products while working under limited supervision with moderate independent judgment.

Essential Job Functions (EJFs):

Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.

Designs and develops educational materials for Eligibility Operations and Community Access and Services using adult learning theory and systematic processes such as ADDIE. Creates instructor-led training, webinars, eLearning solutions, job aids, and performance support tools for AES strategic initiatives, new employee training, ongoing skills development, TIERS system updates, policy changes, new program launches and required revisions. Guides staff in adopting new methods and procedures through effective training materials. 25%

Coordinates and collaborates with project stakeholders and internal partners to identify innovative and effective solutions. Leads or participates in the development of content design documents to outline instruction, assessment, evaluation, and implementation strategies for the AES Eligibility Operations, Contract Operations, Integrity Support Services, and Community Access workforce. 20%

Uses multiple technologies such as Microsoft Office Suite, Adobe, Articulate Storyline, text to speech and video software to develop Instructor Led Training (ILT), blended learning, web-based or eLearning solutions for AES Eligibility Services and Community Access. 20%

Works with area management to design methods for evaluating educational products, including formative and summative assessments. Collects, analyzes, and organizes materials for reports. Reviews service delivery methods and outputs to identify skill gaps and suggests improvements. 10%

Communicates effectively with team members, subject matter experts, and other stakeholders by developing and maintaining relationships using established communication tools and processes. Works with program team members to determine training needs to address trends identified and resolve technical problems with online training materials and learning management system.10%

Stays abreast of current agency processes; assess and analyze immediate and emerging educational needs for eligibility workforce and others, as appropriate. Maintains liaison with program management to coordinate the development, effectiveness and use of printed and web-based products. 5%

Formulates and recommends policies and procedures for educational design, development, implementation and evaluation to OLPD management for ongoing program and process improvement. 5%

Represents the program area at meetings, conferences, seminars, panels and committees as needed. 5%

Knowledge Skills and Abilities (KSAs):

Knowledge of public administration and management techniques; statistical analysis processes; research techniques; marketing techniques; and program management processes and techniques.

Skill in:

• Effective communication both orally and in writing
• Planning, developing, implementing and analyzing agency educational programs
• Analyzing information, identifying measures and indicators of program performance
• Organizing and prioritizing information and solving problems
• Coordinating and collaborating with program partners and stakeholders
• Promotes training programs
• Developing, evaluating, and interpreting policies and procedures
• Training, leading, and prioritizing staff workloads
• Operating computers and applicable software

Ability to:

• Apply instructional design and curriculum development principles, including creation of design documents, course outlines, storyboards, and development and testing of learning objectives.

• Apply adult learning principles, practices, and techniques to an eLearning and/or blended environment.
• Develops ILT, blended learning, web-based or eLearning solutions using multiple technologies such as Microsoft Office Suite, Adobe, Audio, Video, or related software for use with large audiences, multiple instructors, and to prepare concise evaluation reports.
• Identify measures or indicators of program performance and in operating computers and applicable software.
• Performs as part of a team by contributing to the formulation of short and long-term goals, departmental and work planning, and developing effective communication strategies and relationships with others.

Registrations, Licensure Requirements or Certifications:

 N/A

Initial Screening Criteria:

• At least 3 years of experience working in programs administered by AES, such as Texas Works or Medicaid for Elderly and People with Disabilities. (Required)
• Experience applying adult learning principles, practices, and techniques to an Instructor Led, eLearning or a combination within a blended environment. (Required)
• Experience in performing as part of a team by contributing to the formulation of short- and long-term goals, departmental and work planning, and developing effective communication strategies and relationships with others. (Required)
• Application shows a willingness to travel up to 25% of the time. (Required)
• At least two years of professional experience in curriculum development using instructional systems design (ISD) for adult learners. (Preferred)
• Experience applying MEPD Program policy, including both MEPD Part 1 - Community Based Care programs and MEPD Part 2 – Nursing Facilities and Waiver programs (Preferred)
• Experience supporting clients or Community Partners with the Your Texas Benefits self-service application (Preferred)
• Experience developing Elearning and online training using Adobe or Articulate development software (or similar) packages. (Preferred)
• Experience developing and editing instructional videos. (Preferred)
• Graduation from an accredited four-year college or university with a bachelor's degree. (Preferred)

Additional Information:

Candidates residing in the State of Texas are encouraged to apply. This position may telework according to agency policy. 

Resumes will not be accepted in lieu of State of Texas Application.  Please fill out your application fully. 

Any employment offer is contingent upon available budgeted funds. The offered salary will be determined in accordance with budgetary limits, follow HHS salary administration policy and guidelines and based on the candidate's qualifications.

Applicants may not have a history of substantiated fraudulent activity against HHSC or any programs it administers. Applicants who have a non-fraud overpayment with an outstanding balance must agree to repay the overpayment balance as a condition of employment.

There will be oral questions and in-basket exercises as part of this selection process.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.