CMBHS Training and Technical Assistance Specialist in Austin, TX

Description

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: CMBHS Training and Technical Assistance Specialist 
Job Title: Program Specialist V 
Agency: Health & Human Services Comm 
Department: BH Decision Support Staff 
Posting Number: 15097 
Closing Date: 10/05/2026 
Posting Audience: Internal and External 
Occupational Category: Healthcare Support 
Salary Range: $4,523.16 - $7,253.83 
Pay Frequency: Monthly
Salary Group: TEXAS-B-21 
Shift: Day 
Additional Shift: Days (First) 
Telework: Eligible for Telework 
Travel:  
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Nonexempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 4601 W GUADALUPE ST 
Other Locations:  
MOS Codes: 16GX,60C0,611X,612X,63G0,641X,712X,86M0,8U000,OS,OSS,PERS,YN,YNS 
 
 
 

Job Description:

Performs help desk support and training-related work for Substance Use and Mental Health Clinical Documentation and electronic client record systems. Works under the general direction of the manager with extensive latitude for the use of initiative and independent judgment. Work involves overseeing the planning, development, and implementation of training for the Clinical Management for Behavioral Health Services (CMBHS) system, an electronic health record maintained by HHSC. Facilitates training and workshops using appropriate tools and techniques to ensure the best results. Responds directly to inquiries from external and internal stakeholders and must use judgment in the level and degree of information disseminated, while maintaining the confidentiality of the individual providers or other employing units. Assesses and analyzes training practices and needs to ensure training materials and information are appropriate for the targeted customers. 

Essential Job Functions:

Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.

EFJ1. Monitors call flow on Help Line by reviewing call volume and software and consulting with other Staff on reported issues to troubleshoot complex technical problems and provide immediate and long-term solutions. Will directly interact with users of the CMBHS electronic health record on issues being reported to gather and document detailed information and guide them through the process of solving the reported problems. Will research and assist the Training Team members, other Staff, and system users on clinical, financial, and contractual issues that arise during the use of the CMBHS system. Coordinates verbally, by email, by phone, and in person with IT and other units, sections, and divisions to track issues and monitor outcomes related to the matters identified during the consultation and to ensure the Helpline calls and other issues are routed to the appropriate Staff for resolution. Conduct follow-up to ensure contracted provider and staff needs are met, and issues are resolved in a timely manner. 70%

EJF2. Oversees the development of teaching methods and outlines, training aids, and materials specific to the requirements of CMBHS by reviewing the work of the Training Team members and providing specific feedback. Assesses and analyzes training needs by taking feedback from training participants and soliciting input from program staff to ensure training materials and information are appropriate for both internal and external customers, which may include research, data collection, and analysis of State and Federal laws, rules, regulations, clinical data, and HHSC policies and procedures. Makes recommendations to internal stakeholders, program staff, and upper management, including the director, regarding curricula revisions, activities, and delivery modes. 10%

EJF3. Program Specialists will conduct classroom or webinar training on system functionality. Provides training to agency staff, other government agencies, community organizations, and the general public. Serves as a subject matter expert for developing and integrating new methods and procedures in the system. Determines training goals and objectives and manages feedback with program staff, contract staff, and external stakeholders to ensure training benefits providers and Staff. Determine and develop training materials and videos for internal Staff and externally funded providers related to the electronic clinical record system.  10%

EJF4.  Coordinates verbally, by email, phone, and in-person with IT Staff to give specific recommendations and review outcomes of improvements, modifications, and expansion of the system. Works with teams to develop and implement techniques for evaluating the effectiveness of system technical assistance efforts. Beta testing of new/revised system functionality. Performs related work as assigned. 10%

Knowledge, Skills, and Abilities (KSAs):

Knowledge of the capabilities and limitations of computer systems.
Knowledge of various electronic clinical record systems.

Knowledge of the Texas Administrative Code relates to Substance Abuse and Mental Health Treatment Providers.

Skill in using a PC and Microsoft Teams, Excel, Outlook, PowerPoint, or Word.
Skill in problem-solving, conflict resolution, and negotiation. Skill in working collaboratively and cooperatively with colleagues.
Skill in writing analysis, documentation, proposals, plans, policies, procedures, standards, or reports.

Skill in developing a training plan, preparing, and executing, including application setup and staging for training. Ability to plan, organize, schedule, assign, and monitor completion of assigned tasks and projects.

Ability to manage multiple overlapping projects.
Ability to present information to a variety of audiences, verbally and in writing, and to communicate clearly, concisely, and effectively.

Ability to answer calls for a helpdesk supporting complex health record systems.
Ability to ensure contracted provider and staff issues are resolved in a timely manner.
Ability to coordinate, facilitate, and conduct training (classroom or webinars) for providers, agency staff, and all other stakeholders. Ability to communicate effectively to devise solutions to problems related to technical and training assistance.

Licensure, certification, or registration required to perform this job:

LCDC, LPC, LCSW, or LMFT preferred.

Initial Screening Criteria:

A degree from an accredited college, university, or technical school is preferred.

Experience with a help desk or a large support center is preferred.

Experience in training, curriculum development, lesson planning, or training planning is preferred.

Advanced experience with Microsoft Office software is required.

Additional Information:

None

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.