Client Worker Program Supervisor in Austin, TX

Description

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Client Worker Program Supervisor 
Job Title: Program Supervisor I 
Agency: Health & Human Services Comm 
Department: Adm AcuteCarePsych Adm Spt 
Posting Number: 13734 
Closing Date: 04/17/2026 
Posting Audience: Internal and External 
Occupational Category: Healthcare Support 
Salary Group: TEXAS-B-18 
Salary Range: $3,793.41 - $5,921.25 
Pay Frequency: Monthly
Shift: Day 
Additional Shift:  
Telework: Not Eligible for Telework 
Travel: Up to 10% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Exempt 
Facility Location: Austin State Hospital 
Job Location City: AUSTIN 
Job Location Address: 4110 GUADALUPE 
Other Locations:  
MOS Codes: 0203,0207,0302,0370,0520,0602,0802,1802,1803,2340,5502,6302,6502,7202,7208,7210,7220,7502,8005,8858 
9702,16GX,60C0,611X,612X,63G0,641X,712X,86M0,86P0,8U000,9G100,BOSN,ELC,ISS,MAT,MED,MLES,MSSD,MSSE,MS 
SR,OSS,WEPS 
 

Brief Job Description:

Would you thrive in an environment where you learn and grow personally and professionally all while helping make a positive impact on people's lives? Do you appreciate being around others like yourself who are dependable, trustworthy, hard workers who believe in the value of teamwork? HSCS is dedicated to building an atmosphere where employees feel valued and supported while providing specialized care for Texans in need. HSCS is comprised of nine psychiatric hospitals, one youth residential treatment facility, and thirteen state supported living centers. The psychiatric hospitals are a hub of excellence for forensic mental health and complex psychiatric care, with all facilities accredited by The Joint Commission. They provide state-of-the-art treatment that is recovery-oriented and science-based. If providing hope and healing through compassionate, innovative, and individualized care interests you, we welcome your application for the position below.

The Program Supervisor I (Client Worker Program Supervisor) perform routine (journey-level) administrative and supervisory program work and is responsible for the daily operation of the Client Worker Program. The Client Worker Program Supervisor assists in developing, maintaining, and deploying specific work processes and competencies to assure an effective Client Worker Program and evaluates the success of the program. Supervises job coaches and other staff as needed. Works under moderate supervision, with limited latitude for the use of initiative and independent judgment.

Performs other duties as assigned. Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency's obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.

Essential Job Functions (EJFs):

Attends work on a regular basis and may be asked to work a specific shift schedule or, at times, even a rotating schedule, extended shift and/or overtime in accordance with agency leave policy and performs other duties as assigned.

Supervises job coaches (and other staff as needed) to ensure a clean, safe, and inviting environment. Responsibilities include, but are not limited to, reviewing applications, interviewing candidates, selecting and hiring potential employees, scheduling and assigning workload, establishing performance measures, evaluating work performance, providing feedback and guidance, recommending staff development and training, recommending personnel and disciplinary actions, scheduling and approving leave, ensuring assigned staff participate in mandatory training.

Trains, maintains, and deploys a program workforce that reflects skill and competency in the provision of high quality, recovery oriented, trauma informed, patient centered care that prepares patients for healthy living in the least restrictive environment. Ensures CWP staff receive training to operate vehicles and equipment (e.g., Forklift, Paper Shredding, Boxes and Paper Baler, Lawn Equipment, Buffers, Computers, Trucks, Vans and Bus).

Attends and participates in the hospital quality assessment performance improvement program by assisting with gathering data and preparing reports on the effectiveness of the program. Serves on other committees and workgroups as requested.

Assists with the implementation and evaluation of the Client Worker Program, ensuring compliance with The Joint Commission (TJC) standards, Centers for Medicare and Medicaid (CMS) conditions of participation, Texas Administrative Code (TAC), and the rules and regulations of the Agency and state hospital system.

Assures that patients' cultural and other special needs are formally addressed so that the patients have the job skills to fully participate in the program. Works with the patient's interdisciplinary team to evaluate the patient's performance in the Client Worker Program.

Assists in the development, review, and update of policy and procedure manuals to assure effective communication among program personnel. Ensures patient information (handouts, educational material, electronic media, etc.) is current, recovery oriented, individualized, and adheres to established hospital policies and procedures. Utilizes feedback from patients (i.e., Patient Satisfaction Survey) to improve services.

Performs other duties as assigned. Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency's obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.

Knowledge, Skills and Abilities (KSAs):

Knowledge of local, state, and federal laws related to the program area.

Knowledge of public administration and management techniques.

Knowledge of training and marketing techniques.

Knowledge of program management processes and techniques.

Knowledge of job-related principles and techniques.

Skills in identifying performance measures or indicators.

Skills and in operating a computer and applicable software.

Interpersonal skills for positive interaction with individuals and groups.

Ability to gather, assemble, correlate, and analyze facts.

Ability to establish goals and objectives.

Ability to develop, evaluate, and interpret administrative policies and procedures.

Ability to supervise and train others.

Ability to develop and conduct assessments.

Ability to communicate effectively both orally and in writing.

Ability to maintain confidentiality and react calmly and appropriately in stressful situations.

Registrations, Licensure Requirements or Certifications:

Must possess a valid Texas driver license or obtain it no later than 90 days after hire date to drive a state vehicle. Applicants with an out-of-state driver license must provide an original certified driving record from the state of driving licensure. Eligible driving record required based on HHSC Fleet Management policy.

CPR certification or the ability to obtain CPR certification within the first 30 days of employment.

Initial Screening Criteria:

Graduation from an accredited four-year college or university with major course work in Mental Health, Psychology, or Social Services.

 OR

Associate degree in Mental Health, Social or Human Services and a minimum of twenty-four months experience in a mental health facility setting required.

OR

No degree and a minimum of four years of experience in a mental health facility setting required. 

Three years of experience in a mental health facility required.

At least three (3) years' experience supervisory, coordinating, or managing patient/staff activities in a mental health setting.

Three years of experience with program development preferred.

Additional Information:

Applicants must pass a fingerprint criminal background check, pre-employment drug screen, and registry checks including the Client Abuse/Neglect Reporting System (CANRS), Nurse Aid, Medication Aide and Employee Misconduct, List of Excluded Individuals/Entities (LEIE). Males between the ages of 18-25 must be registered with the Selective Service.

All applicants must be at least 18 years of age to be considered for employment at a state-operated facility. Waco Center for Youth applicants must be 21 years of age.

Flexibility in work hours may be required for this position. The position may be required to work overtime and/or extended hours.

Compliance with HHSC immunization policy and state hospital operating procedures related to immunizations is required. According to the Centers for Disease Control and Prevention, healthcare workers are at significant risk for acquiring or transmitting hepatitis B, measles, mumps, rubella, varicella (chicken pox), tetanus, diphtheria, pertussis (whooping cough), and influenza. All these diseases are vaccine preventable. Vaccines may be provided. As a result, state hospital policy requires employees be vaccinated according to their level of contact with individuals. In the event you choose to not be immunized for the influenza virus, you may be required to wear a mask and take other protective measures.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.