Case Manager in Austin, TX

Description

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Case Manager 
Job Title: Case Manager II 
Agency: Health & Human Services Comm 
Department: MC Prog Supp and Interest Mgmt 
Posting Number: 13514 
Closing Date: 02/18/2026 
Posting Audience: Internal and External 
Occupational Category: Community and Social Services 
Salary Group: TEXAS-B-15 
Salary Range: $3,248.00 - $3,600.00 
Pay Frequency: Monthly
Shift: Day 
Additional Shift: Days (First) 
Telework:  
Travel: Up to 5% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Nonexempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 4601 W GUADALUPE ST 
Other Locations:  
MOS Codes: 0149,5832,230X,42SX,4C0X1,68X,73A,HM 
 
 
 

Brief Job Description:

The Texas Health and Human Services Commission (HHSC) Medicaid CHIP Services (MCS) department seeks a highly qualified candidate to fill the position of Case Manager II in the Interest List Management (ILM) Unit. Under the supervision of the Interest List Management Supervisor. The position provides moderately complex (journey-level) case management work. Work involves developing and maintaining contact with persons who are elderly or have disabilities to provide education for Medicaid Waiver programs, and related service needs; performs internal activities such as completing data entry in various databases, monitoring shared mailboxes, and communicating with the public over the phone regarding registration for waiver interest list programs. Work requires adherence to contracts, policies, procedures, and guidelines to ensure consistency with HHSC program requirements. This position works under general supervision, with moderate latitude for the use of initiative and independent judgement.

Essential Job Functions (EJFs):

Attends work on a regular and predictable schedule in accordance with the agency leave policy. Maintains and monitors high volumes of daily incoming waiver referrals. Conducts outbound calls and performs data entry in the Community Services Interest List (CSIL) system, the HHS Enterprise Administrative Report and Tracking System (HEART), and SharePoint or other electronic programs and systems. Serves as a back-up, answering the toll-free intake line for interest list calls; handles interest list inquiries, routes calls to the appropriate area, and takes messages as necessary. (40%)

Maintains shared mailboxes as assigned. Communicates on an intermediate level with others (internally and externally) to provide, exchange, or verify information, answer inquiries, address issues, or resolve problems or complaints. Composes messages and answers moderately complex questions related to Medicaid waiver programs. (35%)

Prepares, edits, and proofreads email correspondence, forms, or other documents such as letters and memos. Maintains data entry for returned mail and program documents, to include retrieving or purging files according to the retention schedule, using manual or electronic systems. (20%)

Performs other duties as assigned and required to maintain unit operations as workloads may vary. Demonstrates appropriate respect for cultural diversity among coworkers and all work-related contacts through daily internal and external communications. (5%)

Knowledge, Skills and Abilities (KSAs):

Knowledge of:

Community resources available to persons who are elderly or have disabilities.

Skill in: 

The use of the following office software applications (word, excel, and outlook).

The use of standard office equipment (Personal computer, printers, copiers, fax and telephone).

Ability to:  

Perform data entry in an automated system while talking on the phone.

Explain complex or difficult information in a pleasant and understandable manner.

Organize workloads and set priorities to meet deadlines.

Work under minimal supervision on difficult or complex tasks and maintain accurate files.

Effectively manage time and priorities independently.

Communicate with others (internally or externally) orally and in writing to provide, exchange, or verify information, answer inquiries, address issues, or resolve/report problems.

Establish and maintain effective working relationships with co-workers, and managers in a fast-paced, deadline-oriented environment.

Registrations, Licensure Requirements or Certifications:

None

Initial Screening Criteria:

Experience with computer equipment and software, including Excel, Outlook, and Word is required. Preferred experience with customer service techniques and data entry. Preferred experience handling a high volume of assignments in a short period of time.

Additional Information:

SALARY NOTE: The posted salary range reflects the minimum and maximum allowable by state law. Any employment offer is contingent upon available budgeted funds. The offered salary will be determined in accordance with budgetary limits and requirements of HHSC. This position will work 8 a.m. to 5 p.m. Monday through Friday including most skeleton crew days. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.