Blind Children's Service Specialist in Dallas, TX

Description

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Blind Children's Service Specialist 
Job Title: Human Services Spec IV 
Agency: Health & Human Services Comm 
Department: BCP - Program Admin 
Posting Number: 16571 
Closing Date: 05/18/2026 
Posting Audience: Internal and External 
Occupational Category: Community and Social Services 
Salary Range: $3,095.33 - $3,900.00 
Pay Frequency: Monthly
Salary Group: TEXAS-B-14 
Shift: Day 
Additional Shift: Days (First) 
Telework: Eligible for Telework 
Travel: Up to 25% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Nonexempt 
Facility Location:  
Job Location City: DALLAS 
Job Location Address: 5455 BLAIR RD 
Other Locations: Dallas; Amarillo; Austin; Beaumont; Harlingen; Laredo; Midland 
MOS Codes: 42SX,4C0X1 
 
 
 

Brief Job Description: The Blind Children's Program Service Specialist performs complex (journey-level) case management work. The BCP Service Specialist collects, prepares, and reviews cases to facilitate access to Blind Children's Vocational Discovery and Development Program (BCVDDP) services. The BCP Service Specialist is responsible for completing  the intake and eligibility process. Provides administrative support to multiple BCP caseloads and Blind Children's Specialists.  The BCP Service Specialist works with internal and external partners, including parents and service providers. May provide  guidance to others. Maintains compliance with HHSC/BCVDDP policies, procedures and best business practices. Works under general supervision from the Program Manager, with moderate latitude for the use of initiative and independent judgment. 

Essential Job Functions: Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned. 

1) Completes intake activities that include processing of referral information, case assignment, making initial contact, completing application processing, request/receipt of eligibility documentation, and determining eligibility. (40%)

2) Provides support to ensure BCVDDP services are provided to families.  Support includes but is not limited to scheduling and coordinating appointments for Blind Children's Specialists and family, completion of travel documents (eTravel, direct billing for hotels/CBA card, etc.), organization and maintenance of child records, research of community resources, creation of family resources, mailing information to families to meet caseload needs.  Provides support and coordination throughout the planning of direct skills trainings (individual or group) and other community awareness events.  Prepares electronic and printed materials needed for trainings and/or services, oversees training registrations. Provides program information as part of community awareness events. Other caseload support duties as assigned. (30%) 

3) Works with Blind Children's Specialists to support and meet Quality Assurance (QA) compliance requirements. Prepares, analyzes and reviews reports for QA compliance to include development of actions for case review findings and trends. Assists with identifying caseload needs and responding accordingly. Includes all activities ensuring compliance with programmatic QA standards. (20%) 

4) Completes trainings and professional development activities. Assists with preparation of spreadsheets and reports and participates in program development activities, inlcuding but not limited to workgroups. Attends and participates in all program meetings. Performs other duties as assigned. (10%) 

Registrations, Licensure Requirements or Certifications: NA 

Knowledge, Skills and Abilities (KSAs): 

Knowledge of HHS HR Manual, HR Policies, and BCP Policies to ensure eligibility is determined and communicated accordingly.  

Knowledge of and utilization of other community resources as appropriate. 

Knowledge of blindness and visual impairments to explain the program and determine eligibility for services. 

Knowledge of definition of BCP services and the process for accessing those services. 

Skill in determining eligibility/ineligibility. 

Skill in organizing workload to meet intake timelines.  

Skill in completing outreach, community activities, and Group Skills training development with outside service providers.  

Skill in managing multiple and competing priorities. 

Skill in working collaboratively and cooperatively with diverse groups. 

Skill in communicating effectively both verbally and in writing. 

Skill in eliciting and documenting information from clients to complete referral, intake and eligiblity determination.  

Ability to meet quality assurance standard of an overall case review performance. 

Ability to communicate with team on status of case load management activities to work towards case load compliance.   

Ability to document case management from referral to eligibilty determination correctly in electronic case management data system. 

Ability to establish and maintain personal contact with area ECI, LEAs, medical providers, and other appropriate referral sources. 

Ability to convey explanations of services and intake process to clients, referral sources and providers.  

Ability to provide guidance to others. 

Initial Screening Criteria: 

• High school diploma or equivalent 

• 1 year experience entering or obtaining referrals 

• 1 year experience in completing intake and determining eligibility for services 

• 1 year experience providing administrative support 

Preferred Screening Criteria:  

• Associates degree or higher 

• 1 year or more working with children and families  

• 2 years or more completing intake and determining eligibility for services 

Additional Information:

Applications must be complete and grammar will also be assessed. Interviewee selection is based on applicant demonstrating a clear match to all initial criteria and preference is given to those applicants matching the majority of preferred criteria. Applicants must complete an assessment upon submission of their application. Interview selection will be based upon a combination of a clear match to the criteria and the assessment responses.

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.