Administrative Services Officer in Austin, TX

Description

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Administrative Services Officer 
Job Title: Management Analyst IV 
Agency: Health & Human Services Comm 
Department: Reg Adm State Office (PAC 730) 
Posting Number: 12377 
Closing Date: 07/09/2026 
Posting Audience: Internal and External 
Occupational Category: Business and Financial Operations 
Salary Group: TEXAS-B-25 
Salary Range: $5,797.66 - $6,300.00 
Pay Frequency: Monthly
Shift: Day 
Additional Shift: Days (First) 
Telework: Eligible for Telework 
Travel: Up to 30% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Exempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 4601 W GUADALUPE ST 
Other Locations:  
MOS Codes: 0510,0570,4502,4505,8016,8840,8852,8862,8870,11A,11Z,14FX,165X,171X,35PX,37A,37F,3N0X6,46A,612X,632X 
641X,70A,70D,70E,712X,732X,INF,IS,SEI13,SEI15,YN,YNS 
 
 

Brief Job Description:

The Administrative Services Officer (ASO) for Contracts is under the general supervision of the Regional Administrative Services (RAS) Director of Central Office. The ASO administers and direct contract support services including advising and supporting the Certified Texas Contract Managers (CTCM) and Business Service Managers (BSM's), assisting with regional operations, implementation of procedures and policies, evaluating regional functions, providing training, and analyzing comprehensive and historical data.  Responsible for employing appropriate organizational and management skills to carry out policies, procedures, and standards.

Plans, assigns, evaluates, and may supervise the work of others. Monitors statewide assignments and reports including the System of Contract Operation and Reporting (SCOR) System.  Develops and maintains good working relationships with staff, peers, management, vendors, community leaders, advisory groups, and elected officials including county judges and state legislators. Often represents RAS on committees and workgroups and at agency and community meetings. Assist other agencies in coordinating facility-related projects to meet the needs of the program and their client service initiatives.

Essential Job Functions (EJFs):

Regional Coordination - Establishes goals and objectives; develops work groups including schedules, priorities, and standards for accomplishing contract related tasks including new processes, vendors, statewide agency support projects, and disaster support functions. Includes reviewing and development of procedures and processes to meet agency and customer needs.  Reviews and assesses current and new management practices for daily operations. Coordinates activities to ensure consistent training, procedure efficiency, and effectiveness.  Uses the SCOR system and SharePoint daily for tracking and analyzing and incident information. Establishes goals and objectives for standardized business and contract practices among all regions to ensure consistency in RAS service delivery across the state.  Creates and leads workgroups, setting schedules and priorities to develop new processes, discuss vendor performance strategies, develop statewide projects in support of HHS agencies, and review RAS disaster support responsibilities and procedures. Implements new forms, processes, and customer service objectives, and gathers report and assignment information from each region to combine for upper management. Time Spent: 40%

Contract Services Leadership- Develops and approves work group schedules, priorities, and standards for achieving assigned responsibilities; evaluates regional business contract performance activities for all regions, including recommendations for corrective actions on any identified issues or findings. Conducts calls( phone and video) with CTCM's and BSM's to convey priorities and special instructions, as well as yearly meetings with entire CTCM  staff to discuss procedures, work groups, projects, and service delivery.  Conducts CTCM meetings and communicates information to staff to assist them in the completion of daily activities and assignments. Organizes, trains and mentors BSM's and CTCM's to meet operational requirements. Exercises problem solving and conflict resolution skills. Reviews and analyzes statewide responses to assignment information. Monitors assignments to ensure timely and successful completion.  Coaches and mentors BSM's and CTCM's and assist them with department work practices, efficient task completion, and quality customer service. Provides consulting for CTCM's on regional project implementation, procedures, reports, monitoring, and daily functions. Time spent: 20%

Process Management - Continuous evaluation of RAS forms and processes to determine best practices, identify inefficiencies, and consult with peers on process improvements. Reviews proposed policies, legislation, Comptroller guidelines, and new procedures for impact to the unit operations.  Leads the implementation of any projects, policies, legislation, or regulations required for compliance.  Prepares productivity/performance reports, conducts regional reviews, participates in internal audits to monitor and ensure efficient and compliant procedures.  Communicates with peers, CTCM's, BSM's, customers, and management to share information, answer inquiries, resolve issues, and escalate cross-department concerns.   Maintains current knowledge of all HHS agencies and any unique program requirements in order to provide the most appropriate customer service.  Coordinates statewide contract management meetings, trainings, and workgroups. Participates in agency workgroups; communicates regularly with other Agencies to assist them with program goals.  Advises and presents information to the Regional Directors (RD's) and Executive Management on recommended changes to procedures, work group functions and changing business practices among the regions.  Reviews and assesses current and new management practices for daily operations. Time spent:  20%

Communication Management - Maintains working relationships with Procurement and Contracting Services (PCS), Health and Human Services (HHS), Department of Family Protective Services (DFPS), Accounts Payable (AP) and the Comptroller to assist with Agency support and objectives. Reviews and examines wide ranging complex data and reports to present finding to RD's, BSM's and CTCM's.  Communicates frequently with CTCM's, BSM's, RD's and Central Office Staff to develop organizational change strategies, assignments, discuss work groups and review survey results.  Advocates with PCS for the needs of HHS program contracts and requisitions.  Ensure program leadership is informed when there is a need for emergency contracts or procurements.  Keeps higher management informed of any issues that may be escalated or may impact the overall division or agency.  Is an authorized user of the SCOR and CAPPS 9.2 system.  Time spent:  20%

Knowledge, Skills and Abilities (KSAs):

Knowledge of local, state, and federal laws and regulations relevant to business services, facility operations, and business management.

Knowledge of the programs of the Texas Health and Human Services 

Knowledge of the principles of effective management, to include organizing, coordinating, planning, scheduling, and implementing initiatives policy and procedures.

Knowledge of contract management, facility leasing and facility management 

Skill in both written and oral communications and experience with giving presentations to varying audiences.

Skill in the use of standard agency computer hardware and software such as Microsoft Office Suite.

Skill in the use of agency applications SCOR and Share Point system for oversight and management of tasks, assignments, and Regional data.

Ability to establish program goals, objectives, plan and oversee organizational studies and work groups.

Ability to review and evaluate processes to identify issues and implement corrective action plans. 

Ability to manage multiple tasks requiring flexibility in work prioritization. 

Ability to identify problems, develop and evaluate policies and procedures, and implement effective solutions.

Ability to develop clear and concise reports, forms, and assignments to distribute or interpret and make recommendations for system wide changes.

Ability to plan, assign/ or supervise the work of others.

Ability to exercise sound judgment in evaluating agency functions and activities and make independent decisions in accordance with established policies and procedures.

Ability to establish and maintain effective working relationships with customers, staff, peers, management, and external contacts.

Ability to travel locally and across the state which may include overnight stays.

Ability to work outside normal business hours as required.

Ability to communicate effectively orally and in writing as demonstrated in the application.

Registrations, Licensure Requirements or Certifications:

 Valid Class C Texas Driver's License

 Certified Texas Contract Manager

Initial Screening Criteria:

High School diploma or GED is required. Must be a current Certified Texas Contract Manager (CTCM). Must have a minimum of 5 years experience in contract management which includes experience managing service and  bilateral contracts. Experience in computer usage including Microsoft Office Suite. Preferred Certification – Certified Texas Contract Developer (CTCD)

Additional Information;

May assist with emergency/disaster situations throughout the state. Ability to travel which may include overnight stays. Please note that while the posted salary range for this position is $5,797.66 to $7,652.91 only former and current Health and Human Services Commission employees will be offered a salary above $5,797.66. Current employees promoting into this position will be offered a salary that meets Human Resources salary guidelines for promoting employees. Former employees may be offered a salary above $5,797.66 if they have recent, comparable experience. Recent experience includes experience within one year prior to the application closing date. Applicants who are not current or former Health and Human Services Commission employees will be offered a salary of $5,797.66. 

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.